Customer Engagement Clerk (Vitamins/Supplements)

Customer Engagement Customer Engagement Clerk (Vitamins/Supplements) address Community Natural Foods 850 Crowfoot Cres NW Calgary, AB Posting Date: 2026-01-20 Expiry Date: 2026-05-31 Job Type: Part-time Apply Now Back to Results Community Natural Foods Customer Engagement Clerk must possess genuine excitement to help our customers. The role is responsible for ensuring customers are served effectively, leave educated on the products within the store, and are provided answers for their questions. The target is to ensure proper application of Customer Relationship Excellence and maintain high customer satisfaction while growing sales. WORK PERFORMED CUSTOMER SERVICE AND ENGAGEMENT Greet customers and engage with them in accordance with their interest, being attentive to their needs Communicate with customers with high level of professionalism and with a positive and friendly nature Address and answer questions about products in all departments, and the natural foods industry Share stories about our company, products in all departments, vendors and farmers with customers Manage and resolve customer complaints effectively and understand when a situation requires a manager’s intervention Actively promote events and marketing initiatives Other duties as required PRODUCT KNOWLEDGE Develop ongoing knowledge of nutrition, health, wellness, lifestyle and diets broadly and actively share knowledge with customers and team members Actively participate in all mandatory trainings Utilize active listening and apply appropriate judgement when advising customers on products which are appropriate for them Guide customers through their health journey to their best choice ACTIVE PROMOTION OF PRODUCT Support ongoing interactive and engaging programs to educate customers on the value of products and services from the store. Communicate sales and promotions, make sales referrals, cross-sell and introduce new products Advocacy of brand and core values Other duties as required SUPERVISION RECEIVED Reports to the Customer Engagement Manager; daily supervision provided by Customer Engagement Supervisors; work is reviewed in terms of achievement of daily goals and application of knowledge, skills, abilities and attitude Qualifications High School diploma preferred 1-2 years retail experience In depth knowledge of the Natural Foods Industry and its products Exceptional customer service skills & Proven sales skills Passion for sharing information and stories of products, services, vendors and experiences High EQ – developed ability to relate with people sensitively, tactfully, diplomatically and professionally at all times Perceptive and attentive to the needs of others Friendly, positive attitude and high energy Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment High care for product integrity and proper product handling Strong organizational skills & Self motivated High initiative and willingness to communicate concerns directly Above average Service Orientation Computer knowledge Time management skills High personal ethics and integrity Ability to work well under pressure & Dependability Essential Job Functions Stand and walk for extended periods of time. Bend and stoop to grasp objects and climb ladders. Bend and twist neck and waist, reach above and below shoulders and squat. Bend and lift loads, not to exceed 50 pounds. Push and pull carts weighing up to 100 pounds. Environmental exposure to extreme temperatures (coolers, ovens, freezer, outdoors, etc.) Apply Now Back to Results Apply Now Please enter your first name. First Name* Please enter your last name. Last Name* Please enter your email. Email Address* Phone Number Please enter your country. Country* None Canada United States Please enter your state/province. State/Province* None Please enter your city. City* Please enter your zip/postal code. ZIP/Postal Code* A resume is required × Message Your application was successfully sent! Success! Your application was successfully sent!

The role focuses on engaging customers to provide education on vitamins and supplements while ensuring high satisfaction and growing sales. Responsibilities include greeting customers, resolving complaints, and promoting store events and marketing initiatives.

Candidates should have 1-2 years of retail experience and in-depth knowledge of the natural foods industry. A high school diploma is preferred, along with the physical ability to lift up to 50 pounds and stand for extended periods.

• Time managementPreferred
• Customer servicePreferred
• SalesPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Sales
• Product Knowledge
• Active Listening
• Conflict Resolution
• Interpersonal Skills
• Time Management
• Organizational Skills
• Computer Literacy
• Emotional Intelligence
• Communication
• Cross-selling

• Retail
• Customer Service & Support
• Sales
• Administrative
• Food & Beverage

Minimum education

High school

Minimum experience

0+ years

Apply by

Aug 19, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level