FLOOR HOUSEKEEPER

Job summary

Supervise the housekeeping department to ensure high service standards and consistency in room cleanliness. Manage daily work assignments for room attendants and porters while overseeing administrative tasks and maintenance reporting.

Job details

Floor Housekeeper Property: COMO Metropolitan London Position: Floor Housekeeper Base Location: London Department: Housekeeping Reporting to: Executive Housekeeper / Assistant Executive Housekeeper / HSK Coordinator Tasks/Responsibilities Supervise the Housekeeping department, ensuring that directions are properly executed Perform the highest standard of service in compliance with the COMO values, emphasizing the needs for consistency throughout Seek responsibility, show courage in taking decisions and take responsibility for your actions and the actions of those reporting to you Regularly check your assigned team members are adhering to the Hotel’s standard Periodically review processes on possible improvements to reach the standards Prepare daily work sheets and allocate work assignments to Room Attendants and Porters to ensure maximum coverage Responsible for office administration tasks such as maintaining accurate records in linen inventory, guest supplies, cleaning supplies, lost and found, handover, etc. Control of the issue, collection and returning of pass keys/spectral link phones for all Housekeeping team members Check all team members in and out when reporting for duty Check all rooms have been cleaned to standard whilst you are on duty Ensure corridors and back stairs are clear at all times, and that soft furnishings, carpets and room decor is maintained to COMO standard Oversee the implementation of regular as well as deep cleaning Collect guests’ laundry, pressing or dry cleaning when required, and keep accurate records of all guest laundry and dry cleaning that goes out for cleaning Being able to maintain effective communication with team members and supervisors. Give clear concise instructions at all times Brief each Room Attendant daily on his/her task taking special care to instruct on the special requirements Ensure all maintenance tasks are reported via Triton to the maintenance department and a check done to ensure items are repaired. If not, report to Executive Housekeeper or the housekeeper on duty Liaise with all departments on the special requirements of the guests Ensure maids cupboards are well stocked and kept clean and tidy Handle all complaints relating to Housekeeping in a professional and courteous manner, forward any comments to the Duty manage Respect privacy and confidentiality of all our guests at all times; do not divulge any guest related information to third parties Job Requirements Previous experience in Housekeeping Proactive in approach with self-driven attitude Good social and communication skills Ability to work within a team, as well as alone Ability to manage junior team members Desirable Attributes Ability to communicate in multiple languages Previous experience as a Floor Supervisor, within a five stars Hotel Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

What you’ll do

Supervise the housekeeping department to ensure high service standards and consistency in room cleanliness. Manage daily work assignments for room attendants and porters while overseeing administrative tasks and maintenance reporting.

Requirements

Requires previous experience in housekeeping with a proactive, self-driven attitude and the ability to manage junior team members. Experience as a Floor Supervisor in a five-star hotel and multilingual capabilities are desirable.

Listed skills

• Quality Control · Preferred
• Office Administration · Preferred
• Guest Relations · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Housekeeping Supervision
• Team Management
• Quality Control
• Inventory Management
• Communication Skills
• Office Administration
• Conflict Resolution
• Staff Scheduling
• Deep Cleaning Oversight
• Guest Relations

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support