RECEPTIONIST

Job summary

Manage guest registration, check-outs, and inquiries while adhering to LQA standards and SOPs. Coordinate with other hotel departments to ensure guest expectations are met and maintain the cleanliness of the reception area.

Job details

Receptionist Property: COMO Metropolitan London Position: Receptionist Base Location: London Department: Front of House Reporting to: Reception Manager / Assistant Manager / FOH Manager Tasks/Responsibilities Provide our guest with prompt and efficient room registration and check out according to the policy and procedure for registration Having a full understanding of the LQA Standards Answer calls in a polite and professional manner following LQA Standards and SOPs Be completely knowledgeable of our product, and timings for our outlets and services Handling cash and foreign currency exchange. Handle guests’ complaints or problems in a polite and helpful manner or escalate to a superior if required Offer guests information about the Hotel outlets, their opening, closing times and products on offer Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift Monitor general inbox on each shift and response to guest query Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA, online reputation and cross selling the spa and other hotel facilities Work closely with the other departments, including Reservations, Concierge, F&B and Housekeeping to ensure guest expectations are met Ensure the reception area is keep clean and tidy at all times Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests Job Requirements Proactive in approach with self-driven attitude Excellent spoken and written English Excellent Social and Communication skills Well-presented and groomed An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city Experience with Opera Cloud in a 5-star luxury environment Creative thinking Ability to speak another language Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

What you’ll do

Manage guest registration, check-outs, and inquiries while adhering to LQA standards and SOPs. Coordinate with other hotel departments to ensure guest expectations are met and maintain the cleanliness of the reception area.

Requirements

Requires a proactive individual with excellent English communication skills and experience using Opera Cloud in a 5-star luxury environment. Must possess in-depth knowledge of London, specifically the Mayfair and Belgravia areas.

Listed skills

• Customer service · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred
• Upselling · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Cash Handling
• Foreign Currency Exchange
• Complaint Resolution
• Opera Cloud
• Communication Skills
• Customer Service
• Multilingualism
• LQA Standards
• Upselling
• Cross-selling
• Front Office Operations

Job areas

• Hospitality
• Customer Service & Support
• Administrative