SALES EXECUTIVE - MIDDLE EAST MARKET

Job summary

Develop and grow a portfolio of Middle East accounts through proactive sales activities and strategic partnerships. Manage high-profile VIP reservations and coordinate closely with internal departments to maximize revenue and guest satisfaction.

Job details

Sales Executive - Middle East Market Property: COMO Metropolitan London Position: Sales Executive - Middle East Market Base Location: London Department: Sales and Marketing Reporting to: Director of Sales Tasks/Responsibilities Develop and grow a portfolio of local Middle East accounts through proactive sales activities. Generate new business opportunities while maximising existing account production. Conduct regular managed client’s meetings, presentations and networking events. Negotiate preferred agreements and commercial partnerships. Prepare quotations, contracts and account development plans. Represent COMO Hotel and Resorts at local trade shows and FAM trips Coordinate familiarisation trips and VIP site inspections. Analyse production, booking pace and market trends, recommending revenue opportunities. Work closely with Revenue Management, Reservations, Marketing and Operations to maximise conversion and guest satisfaction. Maintain accurate CRM records, sales pipelines and monthly activity reports. Manage day-to-day enquiries from travel partners, corporate clients and direct guests from the Middle East, ensuring prompt, accurate and personalised responses in line with COMO's luxury service standards. Act as the first point of contact for key Middle Eastern accounts when the Director of Sales is travelling or attending client meetings. Prepare bespoke quotations, proposals and availability options in collaboration with Reservations and Revenue Management. Monitor outstanding enquiries daily and proactively follow up to maximise conversion. Coordinate VIP requests, room upgrades, amenities and special arrangements with operational departments. Support the management of high-profile family office, diplomatic and VIP reservations. Assist with last-minute bookings, amendments and cancellations in a fast-paced environment. Liaise daily with Reservations, Front Office, Guest Relations and Finance regarding bookings, deposits, billing instructions and special requests. Job Requirements Minimum two years' experience in luxury hotel sales or business development. Knowledge of GCC and Middle East travel markets. Strong negotiation, presentation and relationship-management skills. Excellent written and spoken English Experience with Opera Cloud, CRM and Microsoft Office. Commercially driven and results focused. Professional, polished and culturally aware. Excellent communicator and relationship builder. Self-motivated with strong organisational skills. Passionate about luxury hospitality and exceptional guest experiences. Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

What you’ll do

Develop and grow a portfolio of Middle East accounts through proactive sales activities and strategic partnerships. Manage high-profile VIP reservations and coordinate closely with internal departments to maximize revenue and guest satisfaction.

Requirements

Requires a minimum of two years of experience in luxury hotel sales with specific knowledge of the GCC and Middle East travel markets. Proficiency in Opera Cloud, CRM, and Microsoft Office is essential.

Listed skills

• Account Management · Preferred
• Negotiation · Preferred
• Business development · Preferred
• Contract Negotiation · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Development
• Relationship Management
• Negotiation
• Presentation Skills
• CRM
• Opera Cloud
• Market Analysis
• Account Management
• Luxury Hospitality
• Revenue Management
• Client Networking
• Contract Negotiation

Job areas

• Sales
• Hospitality
• Marketing
• Management & Leadership
• Customer Service & Support