Guest Experience Coordinator and Reception

Job summary

The Guest Experience Coordinator will manage the main reception desk, coordinate space reservations, and provide a welcoming environment for visitors and employees. They will also collaborate with facilities and technology teams to ensure smooth office operations and support event planning.

Job details

Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Winnipeg, Manitoba. If you were to come on board as our Reception Agent & Guest Services Coordinator, we’d ask you to do the following for us: * Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience * Coordinate space reservations and guest registrations from the main reception desk * Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience. * Register and check in clients and visitors as required using internal systems. * Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events. * Assist with planning and communicating office meetings and community events as required. * Support activities for security, fire, health, and safety guidelines as required. * Conduct opening and closing duties. * Assist with mail and courier duties as required * Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest. * Other duties as assigned Think you have what it takes to be our Guest Services Coordinator and Reception? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit: * Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels. * Excellent written and verbal communication skills * Strong relationship building skills. * Strong analytical and adaptability skills * Strong technical skills and ability to learn and operate internal and external systems. * Ability to manage competing priorities and meet frequent deadlines. * Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) preferred * Smart serve certified or willingness to become smart serve certified * Resourceful learner with an improvement mindset and strong problem-solving abilities

What you’ll do

The Guest Experience Coordinator will manage the main reception desk, coordinate space reservations, and provide a welcoming environment for visitors and employees. They will also collaborate with facilities and technology teams to ensure smooth office operations and support event planning.

Requirements

Candidates should have experience in a luxury hospitality or corporate environment and possess strong communication and technical skills. Proficiency in Microsoft Office and the ability to manage competing priorities are essential for this role.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• adaptability · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Reception
• Communication
• Relationship Building
• Analytical Skills
• Adaptability
• Microsoft Office
• Problem-solving
• Event Planning
• Facility Coordination
• Time Management
• Technical Proficiency
• Resourcefulness
• Planning
• Microsoft Excel
• Consulting
• Problem Solving
• Microsoft Outlook
• Microsoft PowerPoint
• Restaurant Operation
• Verbal Communication Skills
• Reservations

Job areas

• Customer Service & Support
• Hospitality
• Administrative
• Consulting
• Guest Experience Coordinator
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers