Hospitality Manager

Job summary

The Hospitality Manager oversees all operational aspects including financial management, budgeting, and the success of retail café and catering services. They are responsible for managing client relationships, leading staff, and ensuring compliance with health, safety, and brand standards.

Job details

he salary range for this position is $65,000 to $75,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, and/or employee incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. This is a posting for an existing job vacancy. The Hospitality Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of the retail café, branded concepts, catering and event services. If you were to come on board as one of our Hospitality Managers, we’d ask you to do the following for us: * Manage client relationships. * Demonstrate expertise in front-of-house service culture, guest experience design, and hospitality standards * Manage, train and develop staff. * Develop customized event plans and coordinate food and beverage services to meet client expectations and organizational standards. * Menu planning and merchandising involvement. * Plan and implement promotional activities, seasonal campaigns, and unit marketing initiatives to drive guest engagement and experience. * Executive presence combined with genuine frontline credibility — equally comfortable presenting to a client and running a catering department during peak service * Ensure compliance with strict quality assurance, health, safety and sustainability programs. * Ensure site operations remain fully compliant with company audit requirements, policies, procedures, and regulatory standards. * Ensure full compliance with branded partner and franchise standards, policies, and operational requirements. Think you have what it takes to be one of our Hospitality Managers? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role * Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, banquet, hotel, conferencing, or branded retail food service environment. * Strong experience dealing with labour relations issues. * Proven financial management skills, including ability to control product and labour costs on a weekly basis. * Strong catering experience, including demonstrated experience hosting large events. * Experience working with branded concepts or the hospitality industry * Strong management and organizational skills, capable of motivating, leading and developing associates. * Flexibility in schedule to meet changing business and client service needs. * Highly detail-oriented, with strong collaboration and teamwork abilities. * Excellent verbal and written communication skills. * Exceptional client relations and guest service skills. * Strong proficiency with Microsoft 365 (Word, Excel, Outlook, PowerPoint). * AFST (Advanced Food Safety Training)

What you’ll do

The Hospitality Manager oversees all operational aspects including financial management, budgeting, and the success of retail café and catering services. They are responsible for managing client relationships, leading staff, and ensuring compliance with health, safety, and brand standards.

Requirements

Candidates must have post-secondary education and at least 5 years of management experience in food service, hotel, or banquet environments. Strong financial management, catering expertise, and proficiency in Microsoft 365 are required.

Benefits

• Group benefits
• Employee incentive programs

Listed skills

• Budgeting · Preferred
• client relations · Preferred
• Food safety · Preferred
• Microsoft 365 · Preferred
• Quality assurance · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Financial management
• Budgeting
• Catering management
• Staff training
• Client relations
• Food safety
• Event planning
• Merchandising
• Marketing initiatives
• Health and safety compliance
• Labour relations
• Microsoft 365
• Guest experience design
• Operational management
• Quality assurance
• Executive Presence
• Menu Planning
• Event Catering
• Organizational Skills
• Microsoft Excel
• Auditing
• Management
• Customer Service
• Communication
• Food Services
• Experience Design
• Financial Management
• Food Safety And Sanitation
• Marketing
• Labor Relations
• Legislation
• Microsoft Outlook
• Operations
• Microsoft PowerPoint
• Quality Assurance
• Collaboration
• Teamwork
• Detail Oriented

Job areas

• Hospitality
• Management & Leadership
• Food & Beverage
• Retail
• Customer Service & Support
• Manager
• Clinical Supervisor / Manager
• Health Service Managers
• Medical and Health Services Managers

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