Member Engagement Specialist

The salary range for this position is $52,000 to $60,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process. The Foodbuy Member Engagement Specialist is responsible for proactively driving member value while supporting the account management and sales teams. This individual is a self-starter, possesses great communication skills and drives customer centric solutions. This individual will support the onboarding of new clients with welcome calls, confirm client information, promote preferred Foodbuy programs and identify lead-generating opportunities. Now, If You Were To Come On Board As One Of Our Member Engagement Specialist, We’d Ask You To Do The Following For Us Reviews and validates member data, contractual documentation, and system updates to ensure completeness, accuracy, and compliance with established processes and service standards. Work cross-functionally with the Foodbuy support teams to ensure thorough and smooth implementation and integration of all new Foodbuy programs. Confirm and maintain member information including contact phone numbers, emails addresses, mailing addresses, distributor information, and HST numbers. Confirm contract exclusions. Support Electronic fund transfer (EFT) set up. Log client engagement and leads in CRM. Respond to customer inquiries regarding any procurement or rebate related challenges. Influence program participation with our members. Promote preferred programs, products, promotions to our members. Complete Member follow-up calls as required. Provide Member portal support. Work in conjunction with Marketing and Communications to execute initiatives and web strategies. Remain current on program changes that could lead to new value creation opportunities. Special projects or other duties as assigned. Think you have what it takes to be our Member Engagement Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role. 1+ years’ customer service experience 1+ years’ experience in Hospitality or Food service industry. Post-secondary education, degree or diploma, in a business-related field. Proficiency in Microsoft Office including Excel, Word, Outlook, Power Point, and Teams. Demonstrate exceptional attention to detail when reviewing member information, documentation, and system data. Identify discrepancies proactively and takes ownership of resolving issues before they impact members, suppliers, or internal stakeholders. Demonstrated customer service and relationship building skills. Analytical and logical thinking ability as well as proven time management skills. Strong verbal and written communication and interpersonal skills. Bilingual in English and French is an asset. What’s in it for you? Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies. The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates. Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe. Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage. A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information. We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together! Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply. For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.

The role focuses on driving member value by supporting onboarding, validating member data, and promoting preferred programs. It involves managing client inquiries, logging leads in CRM, and collaborating with marketing to execute web strategies.

Candidates need at least one year of experience in customer service and the hospitality or food service industry. A post-secondary degree or diploma in a business-related field and proficiency in Microsoft Office are required.

• Group Benefits • Employer RRSP Contributions • Discretionary Bonus • Incentive Programs • Health Care Coverage • Vision Care Coverage • Dental Care Coverage • Employment Assistance Program

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Relationship Building
• Microsoft Office
• Excel
• CRM
• Analytical Thinking
• Time Management
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Attention To Detail
• Bilingualism

• Customer Service & Support
• Food & Beverage
• Hospitality
• Sales
• Administrative

Minimum education

Bachelor’s degree

Minimum experience

0+ years

Apply by

Aug 23, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Entry level