Suites Supervisor, Seasonal PT, Rogers Place

Job summary

The Suites Supervisor oversees daily operations at assigned locations, ensuring high standards of guest service and effective team management. They are responsible for supervising associates, managing front-of-house labor, and ensuring compliance with safety and brand regulations.

Job details

The Suite Supervisor is responsible for overseeing their assigned location and supervising associates. The Suites Supervisor supports the Premium Manager who is responsible for their area by effectively communicating all concerns and necessary information to them. Duties and Responsibilities * Willing to bring new and unique concepts to an exciting and innovative growing brand in Sports and Entertainment. * Anticipate guests’ service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. * Speak to guests and co-workers using clear, appropriate and professional language. * Assign and ensure work tasks are completed on time and that they meet appropriate guilty standards, making recommendations for improvements. * Assistant management with Front of House labour controls and ensuring time is utilized effectively. * Actively demonstrate teamwork, safe work practices, open communication, accuracy in transaction, respect, sincerity, helpfulness and courtesy. * Ensure strict compliance with Compass Quality Assurance, AGLC regulations and Health & Safety protocols. * Strong organization skills with ability to work in high pressure situations and handle multiple tasks simultaneously. * Assist staff to ensure proper coverage and prompt guest service. * Operate all departments POS systems and report malfunctions. * Stays readily available/approachable for all team members. * Demonstrates knowledge of the brand specific service culture. * Build relationships with guests. * Adhere to uniform standard and job specific standard operation procedures. Qualifications, Skills and Abilities * High school diploma or GED; 2 years’ experience in food and beverage supervisory role or related professional area. * Flexible availability; evening, weekends and holidays. * Must have a valid Pro Serve Certificate or willing to obtain. * Passion to develop Leadership Skills for job advancements. * Actively demonstrate teamwork, safe work practices, open communication, accuracy in transactions, respect, sincerity, helpfulness, and courtesy.

What you’ll do

The Suites Supervisor oversees daily operations at assigned locations, ensuring high standards of guest service and effective team management. They are responsible for supervising associates, managing front-of-house labor, and ensuring compliance with safety and brand regulations.

Requirements

Candidates must have a high school diploma or GED and at least two years of supervisory experience in food and beverage. A valid Pro Serve Certificate is required, along with the ability to work flexible hours including evenings, weekends, and holidays.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Communication · Preferred
• Guest Relations · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Supervision
• Team Leadership
• Customer Service
• Food and Beverage Operations
• POS Systems
• Conflict Resolution
• Communication
• Organization
• Health and Safety Compliance
• Time Management
• Staff Training
• Problem Solving
• Guest Relations
• Inventory Management
• Professionalism
• Organizational Skills
• Management
• Leadership
• Innovation
• Quality Assurance
• Sincerity
• Teamwork

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Suite Supervisor
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers