Bilingual Customer Service Professional -- KUMDC5834089

Summary: The main function of a customer service professional is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service professional is responsible for determining the client issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both. Job Responsibilities: Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. Refer unresolved customer grievances to designated departments for further investigation. Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Skills: Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. Ability to work independently and manage ones time. Ability to accurately document and record customer/client information. Previous experience with computer applications, such as MS Outlook or data entry software. Education/Experience: High school diploma or GED preferred. Bilingual speaker. 2-4 years customer service related experience required.

The main function of a customer service professional is to interact with customers to provide information and resolve complaints. Responsibilities include resolving service or billing complaints, contacting customers for inquiries, and keeping records of interactions.

A high school diploma or GED is preferred, along with 2-4 years of customer service experience. Bilingual speakers are required, and candidates should have experience with computer applications.

Identified from the job description. Confirm important requirements above.

• Verbal Communication
• Written Communication
• Attention To Detail
• Customer Service
• Interpersonal Skills
• Time Management
• Data Entry

Minimum education

High school

Minimum experience

2+ years