Bilingual Technical Support Analyst
On-site · Markham
Provide user support and customer service for company-supported computer applications and platforms. Troubleshoot technical problems and advise users on the appropriate course of action.
CT
Computer Talk Technology Inc.
Verified Job Sourceice Contact Center modernizes the call center with application integrations, AI, and analytics across all channels
Markham, Ontario
Software Development
51–200 people
About
ComputerTalk's ice is a native Microsoft Teams contact center solution. It seamlessly integrates advanced IVR and ACD functionality with the omnichannel power of Teams in the contact center. Our software-based, modular architecture creates an easily managed, scalable software solution that can integrate with any business application. Effective communication is the driving force behind success for any organization. ComputerTalk provides organizations with tools to deliver excellent communication experiences across every media channel using ice. ComputerTalk ice allows organizations in all industry verticals to integrate their business applications into their contact center, transforming the way they interact with customers, their own employees, and partners. ice brings together information silos, improving contact center productivity to knowledge-based workers. Founded in 1987, ComputerTalk, is headquartered in Toronto, Canada. ComputerTalk is a global provider of enterprise-class Teams native and PBX-agnostic contact center products, cloud hosting services and custom application development. ComputerTalk provides products and services to customers in six continents. Our solutions are used by customers in Canada, USA, South America, UK, France, Australia, Israel, Africa, Mexico, Central America, Trinidad and Tobago & Jamaica.
Open positions
Infrastructure Support Engineer
On-site · Markham
The engineer will design, build, and support world-class redundant voice and data centers. They will also collaborate with a team to support the company's complete product line.
Unified Communications Engineer
On-site · Markham
The engineer will administer, analyze, and maintain Voice over IP infrastructure. This work spans across multiple public and private datacenters.
Application Developer
On-site · Markham
Develop callflow applications, web applications, custom reports, and system integrations. Interface with customers and project owners to build applications on the ice platform.
Research and Development Engineer
On-site · Markham
The R&D Engineer will develop and commercialize new products and technologies related to communication products. They will collaborate with cross-functional teams to launch new products in a performance-driven environment.
Quality Assurance Tester
On-site · Markham
The role involves testing and validating various applications, specifically focusing on voice input/output and telephony systems. Additionally, the specialist will help develop and direct quality standards for company products.
Sales Executive
On-site · Markham
The role involves processing sales leads, monitoring customer accounts, and providing data reports to support the field sales team. You will also manage customer orders and quotations while ensuring all client needs are proactively met.
Finance and Accounting
On-site · Markham
The role involves maintaining subledger for accounts receivable and payable, preparing financial reports, and assisting with annual financial audits. It also includes dealing with customer and vendor requests and providing administrative support to management.
Project Owner
On-site · Markham
As a Project Owner, you will lead complex projects from design through deployment, defining requirements and managing timelines and resources. You will serve as the primary point of accountability across customer and technical teams.