CCM Developer

Job summary

Develop and support Customer Communication Management (CCM) solutions for print and electronic communications. Responsibilities include performing unit testing, investigating technical issues, and providing on-call support.

Job details

Job Description Location: Toronto - Beaver Creek (Hybrid) In this position, you’ll be based in the Toronto - Beaver Creek office for a minimum of three days a week, with the flexibility to work from home for some of your working week. If you have a remote location recorded in Fusion this arrangement will continue to be honoured if you are successful in your application, provided that: You have a formal accommodation due to a disability, medical or legal reason that enables you to work remotely You’re a redeployment candidate who is under notice of redundancy and you don’t live near any of our current offices You were moved to a remote contract as your office closed, and you don't live near any of our current offices We give you a world of potential Computershare has an exciting opportunity for a permanent full-time Quadient Inspire Developer to join our Computershare Communication Services team. A role you will love You’ll be a part of our dynamic CCS team which provides integrated customer communication solutions worldwide. In this role, you will develop and support our systems that ensure the business meets the needs of its clients, internally and externally, by following the prescribed standards as determined by the different technical groups, as well as using technical frameworks, both existing and emerging. Other Key Responsibilities Include Building and maintaining customer communication management (CCM) solutions that will interact with various systems for print and electronic communications Performing unit testing and assisting Testing teams with system testing Investigating technical issues when required, using the help of senior and experienced team members if needed Assisting in the preparation of documentation where necessary for new or changed business, operational, or support procedures Recording and updating assigned tasks using a work tracking tool and provide status reports on outstanding issues Providing on-call support as needed for problems which occur out of working hours including support to other CTS locations What will you bring to the role? To be successful in this role, you have the ability to work under pressure and meet tight deadlines. You are also someone who is team oriented and results oriented. You are a creative thinker, a problem solver and a quick learner. You’ll Also Bring 3 + years’ experience with document composition engines, like Quadient Inspire Experienced in reviewing business requirements & technical specifications to determine necessary changes needed to satisfy the requirements Analytical thinking involving analysis of solution constructs and proper methods of validation and reconciliation Ability to work flexible hours as needed Bonus Points If You Have Experience with any of the following languages: Perl, XML, JSON, SQL, C++, TypeScript, JavaScript, Groovy Experience working within in-house built tools and the ability to adapt to learning the ins and outs of these types of tools Knowledgeable with various version control tools, such as Git, TFS, ADO Understanding of both Waterfall and Agile methodologies About Us A company to be proud of We're a global leader in financial administration with over 11,000 employees across more than 22 different countries. At Computershare, it’s more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of our world of opportunities. Fairness and culture We want to provide you with the opportunity to succeed on your own merits, starting from the application process and continuing throughout your career with us. Our goal is to create an environment where everyone feels valued, to remove barriers and obstacles and ensure equal opportunities for all. For support with accommodations or adjustments during our recruitment process please visit computershare.com/access for further information. About The Team We're one of the world's leading essential communications businesses with over 30 years' market experience and expertise in the latest technologies. Our communications team design, create, deliver, receive, store and manage business critical communications that enhance customer experience and improve communication effectiveness for our clients.

What you’ll do

Develop and support Customer Communication Management (CCM) solutions for print and electronic communications. Responsibilities include performing unit testing, investigating technical issues, and providing on-call support.

Requirements

Requires 3+ years of experience with document composition engines like Quadient Inspire and the ability to analyze technical specifications. Proficiency in various programming languages and version control tools is highly desired.

Listed skills

• Technical Documentation · Preferred
• SQL · Preferred
• JavaScript · Preferred
• Agile · Preferred
• TypeScript · Preferred
• C++ · Preferred
• Git · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Quadient Inspire
• Customer Communication Management
• Unit Testing
• Technical Documentation
• Perl
• XML
• JSON
• SQL
• C++
• TypeScript
• JavaScript
• Groovy
• Git
• TFS
• ADO
• Agile

Job areas

• Software
• Technology
• Engineering
• Finance & Accounting