Front of House Supervisor/Server - National Westhills

Job summary

The supervisor oversees front-of-house operations, including staff training, sales coordination, and guest service recovery. Additionally, the role involves serving guests, processing transactions, and ensuring compliance with safety and liquor regulations.

Job details

ABOUT THE POSITION National Westhills is looking for a full-time candidate to fill a duel role position as Supervisor and Server. The Supervisor contributes to the oversight of the front of house operations. This position is responsible for several functions including but not limited to coordination of sales, training, employee and guest service, opening and/or closing, and service recovery where needed. Servers are responsible for several functions including, but not limited to, providing exceptional customer service to all guests in a prompt and friendly manner, following all laws and regulations regarding liquor service, processing transactions, payments, and handling cash, while maintaining cleanliness in all areas of the restaurant. WHO WE ARE Nestled in the corner of southwest Calgary, our Westhills location brings a little downtown flavour to where you live. The food menu is big and well-considered, and dishes pair well with our curated selection of craft beers from small North American brewers. WHAT WE OFFER * Competitive hourly wage * Gratuities * 25% Company-wide food & beverage discount & access to frequent local business discounts/specials WHAT YOU'LL DO * Greet guests in a prompt and welcoming manner. * Inform guests of all specials and menu changes. * Extensive knowledge of all food and beverage items being served in the venue and the ability to accommodate all dietary requests and allergies. * Take food and beverage orders from guests, enter orders in point-of-sale system and ensure accurate orders are relayed to the kitchen and bar. * Deliver food and beverages from kitchen and bar to guests in a timely manner. * Ensure that department goals are communicated, understood, and met by hourly staff. * Work with management to ensure that hourly staff have the necessary resources to effectively perform their jobs (e.g., supplies, equipment, and inventory) * Ensure that hourly staff are trained on technical and service aspects of the job (e.g., food, customer service) * Work with management to ensure that hourly staff clearly understand their job roles, responsibilities, and performance expectations * Address guest concerns, requests, or issues either individually or by enlisting the help of others (i.e., management and staff) * Give constructive feedback to hourly staff to help them do their jobs better * Enforce compliance with all regulatory governing agencies (e.g., AGLC, safety, department-specific procedures such as food standards) * Ensure every guest is handled with the highest level of professionalism and complaints are dealt with quickly and efficiently * Delegate appropriate tasks and manage staff workloads * Execute ad-hoc administrative and operational duties are required. WHAT YOU HAVE * Previous experience with demonstrated success in a comparable role for an establishment of similar guest capacity, staff number, and affected by seasonality (at least 1 year preferred). * Advanced knowledge of industry best practices, guest services and food and beverage. * Strong English communication skills with ability to establish and develop relationships with team members, partners, vendors, and customers. * Ability to maintain professionalism, control, and composure in difficult and stressful situations. * Demonstrated ability to organize efficient work schedules, delegate tasks and work effectively under pressure to achieve objectives. * Working knowledge of applicable employment related legislation . * Experience handling employee issues/concerns and executing performance management procedures including performance reviews, disciplinary actions, and terminations. * Strong team player that leads by example and has demonstrated the ability to reliably execute or delegate work to meet objectives. * Experience and knowledge of budget analysis methods, general accounting skills and ability to operate a cash register or POS system. * Valid Alberta ProServe Certification. * Ability to stand for extended periods of time and lift 50lbs * Possesses high professional ethics and avoid extreme familiarity or conflicts with other

What you’ll do

The supervisor oversees front-of-house operations, including staff training, sales coordination, and guest service recovery. Additionally, the role involves serving guests, processing transactions, and ensuring compliance with safety and liquor regulations.

Requirements

Candidates should have at least one year of experience in a comparable role and possess strong communication and leadership skills. A valid Alberta ProServe Certification is required, along with the ability to stand for extended periods and lift 50lbs.

Benefits

• Competitive hourly wage
• Gratuities
• 25% Company-wide food & beverage discount
• Access to frequent local business discounts/specials

Listed skills

• Customer service · Preferred
• Training · Preferred
• Regulatory Compliance · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Staff supervision
• Training
• Sales coordination
• Cash handling
• POS system operation
• Conflict resolution
• Performance management
• Inventory management
• Regulatory compliance
• Team leadership
• Communication
• Budget analysis
• General accounting
• Food safety standards
• Cash Handling
• Composure
• Professionalism
• Constructive Feedback
• Order Entry
• Ethical Standards And Conduct
• Budget Analysis
• Accounting
• Management
• Cash Register
• Cleanliness
• Customer Service
• Performance Management
• English Language
• Generally Accepted Accounting Principles
• Legislation
• Operations
• Performance Review
• Point Of Sale
• Restaurant Operation
• Sales Training
• Service Recovery
• Coordinating
• Greeting Customers
• Customer Complaint Resolution

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support
• Retail
• Front of House Supervisor
• Hospitality Operations Supervisor
• Manufacturing Managers
• General and Operations Managers

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