Financial Services Supervisor

Job summary

The Financial Services Supervisor is responsible for recruiting, coaching, and empowering a team of front-line representatives to deliver excellent member service. They will also monitor departmental goals, manage budgets, and ensure adherence to organizational performance standards.

Job details

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province. We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus. As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities. We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis. The bigger picture We’re looking for an agile and passionate individual who is looking to develop their leadership skills, to come on board as our Financial Services Supervisor in Regina. In this role you will be responsible for recruiting, developing, coaching, and empowering a team of front line, Financial Services Representatives who will in turn deliver a world-class experience to our valued members. How you’ll be spending your time * Leading a team of Financial Services Representatives (tellers) * Helping the team achieve personal, departmental, and organizational goals * Providing regular and ongoing observational coaching, assisting with goal setting, and conducting performance reviews for all team members * Actively participating in the development, monitoring, and adherence to Conexus targets, goals, and budgets The way people describe you You are a natural leader who enjoys empowering others to be their best. You are comfortable providing balanced feedback to your team and continually seek opportunities to increase efficiency and share ideas for improvements. You enjoy collaboration, welcome diversity, and can work effectively with a range of personality types. In addition, you are credible and trustworthy. The experience you bring * Direct experience with customer service * Formal or informal leadership exposure * Demonstrated ability to handle complex issues, such as resolving member complaints or system errors * Experience with branch operations and retail compliance requirements * Must be comfortable in establishing and evaluating performance standards, making independent decisions, and coaching others to solve problems. Salary Range $56,540 - $70,670 with a 7% Short Term Incentive Target Benefits and Perks The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to: * Preferred rates for all your banking needs, helping to make life more affordable. * Vacation benefits, giving you time to spend on what’s most important to you. * Competitive benefit package options covering all aspects of personal wellness. * Pension matching to support you toward retirement. We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This opportunity closes on October 4, 2026 so apply now! If you have questions about this position, please contact Shayla Riche at jobs@conexus.ca [jobs@conexus.ca]

What you’ll do

The Financial Services Supervisor is responsible for recruiting, coaching, and empowering a team of front-line representatives to deliver excellent member service. They will also monitor departmental goals, manage budgets, and ensure adherence to organizational performance standards.

Requirements

Candidates must have direct customer service experience and demonstrated leadership exposure, whether formal or informal. The role requires proficiency in branch operations, retail compliance, and the ability to resolve complex member issues.

Benefits

• Preferred banking rates • Vacation benefits • Competitive benefit package • Pension matching • Short term incentive

Listed skills

• Customer service · Preferred
• Recruitment · Preferred
• Problem solving · Preferred
• Budgeting · Preferred
• Collaboration · Preferred
• Leadership · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Coaching · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Coaching
• Performance management
• Customer service
• Team development
• Recruitment
• Budgeting
• Retail compliance
• Problem solving
• Decision making
• Communication
• Collaboration
• Courage
• Curiosity
• Goal Setting
• Research
• Decision Making
• Customer Service
• Financial Services
• Operations
• Performance Review
• Prioritization
• Trustworthiness

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Retail
• Financial Services Supervisor
• Retail Customer Service Manager
• Retail and Wholesale Trade Managers
• First-Line Supervisors of Office and Administrative Support Workers