Member Contact Centre Representative 1

Job summary

The representative will serve as the first point of contact for members, handling financial inquiries and requests via phone. They will also proactively identify member needs, provide online banking support, and offer financial advice to build lasting relationships.

Job details

At Conexus, we are focused on supporting our members with their needs of today, while also helping them pursue their goals for the future. It’s more than conducting a banking transaction, it’s about providing insightful content, tools, expert advice, and a full suite of products to inspire confidence in their financial decision-making. We prioritize performance excellence, and our employees champion each member’s success, ultimately contributing to a thriving province. We are curious, courageous, confident and committed. Our values ensure we consistently deliver outstanding member experiences. As employees, we are more than just individuals who come to work each day, each role is a vital part of Conexus. As of January 1, 2026, Conexus, Cornerstone, and Synergy credit unions have merged into one provincial credit union serving over 200,000 members in 57 branches across 50 Saskatchewan communities. We acknowledge that our Conexus offices and facilities are located on Treaty 2, 4, 5, 6, 8 and 10 lands. These are the traditional lands of the Cree, Dakota, Dene, Lakota, Nakota and Saulteaux peoples, as well as the homeland of the Métis. The bigger picture We’re looking for a reliable and technically proficient individual with a strategic mindset to join our Member Contact Centre (call centre) in Lloydminster as a temporary Member Contact Centre Representative 1 until end of August 2027. As a first point of contact for our members, you will be responsible for providing excellent member service by handling various financial inquiries and requests over the phone. Through conversations and ongoing support, you will uncover and understand member needs in order to fulfil them in a single personalized experience. Our Member Contact Centre is currently open 7 days a week including statutory holidays. How you’ll be spending your time * Taking incoming calls from members, building solid relationships and becoming a trusted financial partner, who proactively uncovers and identifies member needs through meaningful conversation * Providing online banking support and troubleshooting to members * Assisting members with their everyday account related activities and providing financial services advice and solutions to meet their needs * Helping to educate our members on the value of our products and services by providing the most up-to-date and relevant financial information available * Proactively reach out to members through outbound calling to optimize their experience * Growing and adapting your skills and knowledge in order to consistently perform with confidence The way people describe you You are a people person who develops relationships based on understanding and trust. You have a deep knowledge of financial products and are able to clearly communicate their value. You proactively step into conversations with courage and empathy. You are curious and continually explore new paths to seek opportunities for improvements and efficiencies. You are a team player who welcomes diversity and can work effectively with others. You successfully handle multiple projects at the same time while staying committed to building your knowledge and skills. The experience you bring * Experience working in the financial industry is considered an asset * 2 years’ experience working in a fast-paced customer service role * Strong technical aptitude with the ability to think critically to grasp and troubleshoot various technologies * Excellent communication and interpersonal skills * Experience in a call centre environment is considered an asset Salary Range: $45,820 - $57,275 with 5% Short Term Incentive Target Benefits and Perks The success of our members relies heavily on the performance and accomplishments of our employees. That’s why we prioritize offering our team a variety of perks and benefits designed to support their success and well-being both at work and in their personal lives. Some of these additional benefits may include, but are not limited to: * Generous vacation benefits, giving you time to spend on what’s most important to you * Competitive benefit package options, covering all aspects of personal wellness * Pension matching to support you towards retirement * Preferred rates for all your banking needs, helping to make life more affordable We are excited to welcome candidates who bring a blend of academic, professional and volunteer experience that sets them apart. Research shows that many applicants tend to apply only when they meet every qualification of the role. However, we encourage you to explore opportunities that closely match your skillset and experience. We truly value diverse backgrounds and varied experiences, as we are dedicated to creating inclusive and diverse workplaces. You might just be the ideal addition to our team that we’ve been searching for! This opportunity closes on October 21, 2026 so apply now! If you have questions about this position, please contact Toni Demorest at jobs@conexus.ca [jobs@conexus.ca].

What you’ll do

The representative will serve as the first point of contact for members, handling financial inquiries and requests via phone. They will also proactively identify member needs, provide online banking support, and offer financial advice to build lasting relationships.

Requirements

Candidates should have at least 2 years of experience in a fast-paced customer service role and possess strong technical aptitude. Experience in the financial industry or a call centre environment is considered an asset.

Benefits

• Generous vacation benefits
• Competitive benefit package
• Pension matching
• Preferred banking rates

Listed skills

• Customer service · Preferred
• Communication · Preferred
• interpersonal skills · Preferred
• Troubleshooting · Preferred
• Relationship Building · Preferred
• Critical Thinking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Financial services
• Communication
• Interpersonal skills
• Technical aptitude
• Troubleshooting
• Relationship building
• Critical thinking
• Outbound calling
• Online banking support
• Financial advice
• Outbound Calls
• Courage
• Empathy
• Curiosity
• Research
• Call Center Experience
• Decision Making
• Customer Service
• Critical Thinking
• Financial Services
• Interpersonal Communications
• Troubleshooting (Problem Solving)
• Prioritization
• Technical Acumen

Job areas

• Customer Service & Support
• Finance & Accounting
• Contact Center Representative
• Call Center Representative
• Contact Centre Information Clerks
• Customer Service Representatives

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