Front Desk Supervisor

Job summary

The Front Desk Supervisor coordinates departmental activities, establishes work schedules, and supervises a team of 11-15 staff members. Key duties include hiring and training employees, resolving work problems, and maintaining computer systems to ensure business continuity.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 2 years to less than 3 years On site Work must be completed at the physical location. There is no option to work remotely. Work setting Urban area Hotel, motel, resort Hospitality industry Responsibilities Tasks Co-ordinate activities with other work units or departments Establish work schedules and procedures Perform same duties as workers supervised Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Assist clients/guests with special needs Co-ordinate, assign and review work Hire and train staff in job duties, safety procedures and company policies Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery Requisition materials and supplies Supervision 11-15 people Staff in various areas of responsibility Experience and specialization Computer and technology knowledge MS Outlook Spreadsheet Specialization or experience Specialized environmental skills and knowledge Additional information Security and safety Basic security clearance Work conditions and physical capabilities Attention to detail Fast-paced environment Large workload Standing for extended periods Tight deadlines Work under pressure Personal suitability Accurate Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Interpersonal awareness Judgement Organized Team player Benefits Health benefits Dental plan Health care plan Financial benefits Group insurance benefits Life insurance Long term benefits Maternity and parental benefits Other Benefits Learning/training paid by employer Team building opportunities Parking available Wellness program Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for persons with disabilities Provides physical accessibility accommodations (for example: ramps, elevators, etc.) Offers mentorship, coaching and/or networking opportunities for persons with disabilities Provides awareness training to employees to create a welcoming work environment for persons with disabilities Applies accessible and inclusive recruitment policies that accommodate persons with disabilities Support for newcomers and refugees Participates in a government or community program or initiative that supports newcomers and/or refugees Recruits newcomers and/or refugees who were displaced by a conflict or a natural disaster (for example: Ukraine, Afghanistan, etc.) Offers mentorship programs that pair newcomers and/or refugees with experienced employees Does not require Canadian work experience Support for youths Participates in a government or community program or initiative that supports youth employment Offers mentorship, coaching and/or networking opportunities for youth Support for Veterans Participates in a government or community program or initiative that supports Veterans Offers mentorship, coaching and/or networking opportunities for Veterans Provides awareness training to employees to create a welcoming work environment for Veterans Supports Veterans in translating their military skills and experience into the language of the civilian job market Offers flexible onboarding options to allow Veterans to gradually adapt to the civilian workplace (for example: gradually increasing hours and responsibilities, etc.) Support for Indigenous people Participates in a government or community program or initiative that supports Indigenous people Offers mentorship, coaching and/or networking opportunities for Indigenous workers Support for mature workers Participates in a government or community program or initiative that supports mature workers Applies hiring policies that discourage age discrimination Offers mentorship, coaching and/or networking opportunities for mature workers Supports for visible minorities Participates in a government or community program or initiative that supports members of visible minorities Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)

What you’ll do

The Front Desk Supervisor coordinates departmental activities, establishes work schedules, and supervises a team of 11-15 staff members. Key duties include hiring and training employees, resolving work problems, and maintaining computer systems to ensure business continuity.

Requirements

Candidates must have a high school diploma or equivalent and between 2 to 3 years of relevant experience. Proficiency in MS Outlook and spreadsheets, along with the ability to work in a fast-paced environment, is required.

Benefits

• Health benefits • Dental plan • Health care plan • Group insurance benefits • Life insurance • Maternity and parental benefits • Learning/training paid by employer • Team building opportunities • Parking available • Wellness program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Organization · Preferred
• report preparation · Preferred
• scheduling · Preferred
• interpersonal communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Scheduling
• Staff Training
• Customer Service
• MS Outlook
• Spreadsheets
• Report Preparation
• Conflict Resolution
• Resource Management
• Interpersonal Communication
• Organization
• Time Management

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Administrative