Customer Service Representative

Job summary

Process customer shipment and order requirements in the Warehouse Management System, prepare shipping documents, coordinate priorities with dispatchers and operations teams, and schedule shipments. Check shipment accuracy, report inventory status and discrepancies, and assist customers with billing and account inquiries while following warehouse safety and quality procedures.

Job details

Position Purpose Contribute to a positive customer experience by ensuring the efficient processing of orders, maintaining accurate administrative follow-ups, and coordinating information between customers and operations teams. Key Responsibilities Verify and process requirements for receiving customer shipments into the warehouse. Enter the customer request into the Warehouse Management System (WMS), review stock status, and generate picking documents and bills of lading. Notify the dispatcher of shipping/receiving priorities. Notify internal cargo and trucking employees of requirements. Assess discrepancies in inventory and notify the Inventory Coordinator. Provide inventory status reports. Schedule loads for shipping. Perform double-checks of shipments (quantities, dates, and related documentation) to ensure accuracy. Ship orders as driver pickup. Provide support for customer billing and account inquiries. Respect, follow, and ensure compliance with warehouse policies, procedures, standards, and health and safety rules, including HACCP & BRCGS/SQF. Perform other related duties. What Will Help You Succeed A minimum of three (3) years of warehousing or logistics experience. Customer service experience. High school diploma (asset). Conflict resolution or problem-solving course (asset). Professional Skills Required For The Position Good level of English, both spoken and written. Knowledge of health and safety standards, HACCP and operations at Congebec. Good computer skills in Microsoft Office Suite (Teams, Excel, Word, and Outlook). Operation and knowledge of printers, photocopiers, and calculators. Good interpersonal, communication, and relationship-building skills. Ability to prioritize and organize tasks effectively and efficiently while meeting deadlines. Excellent analytical, problem-solving, and critical thinking skills. General knowledge of warehouse functions. Ability to follow written and oral instructions accurately. Mathematical skills. Good level of French, both spoken and written (asset). Special Conditions of the Position Primarily office-based work environment. Simultaneous management of multiple requests and deadlines. Frequent interaction with clients, carriers, and operational teams * This job description is subject to revision based on operational needs. Here is a list of our employee benefits.

What you’ll do

Process customer shipment and order requirements in the Warehouse Management System, prepare shipping documents, coordinate priorities with dispatchers and operations teams, and schedule shipments. Check shipment accuracy, report inventory status and discrepancies, and assist customers with billing and account inquiries while following warehouse safety and quality procedures.

Requirements

Requires at least three years of warehousing or logistics experience, customer service experience, good spoken and written English, and general knowledge of warehouse functions. Strong computer, communication, organizational, analytical, problem-solving, and mathematical skills are needed; a high school diploma, conflict-resolution training, and French proficiency are assets.

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• interpersonal skills · Preferred
• Communication · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Order Processing
• Warehouse Management Systems
• Inventory Management
• Shipping Coordination
• Receiving Coordination
• Documentation Accuracy
• Microsoft Office
• Communication
• Interpersonal Skills
• Task Prioritization
• Organization
• Analytical Thinking
• Problem-Solving
• Conflict Resolution
• Mathematical Skills

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Administrative

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