Casual Tenant Support Worker Nanaimo

Nanaimo, BC
On-site
Posted Oct 22, 2026
1 position

$28–$32 / hour

Opens an external site

Employment type: Part-time
Experience level: Entry, Junior · 0+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Tenant Support Worker provides casework and support to residents to enhance their quality of life and ensure the safe operation of the facility. Responsibilities include implementing personal service plans, assisting with daily life skills, and managing potential emergency situations.

Job details

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all. ROLE PURPOSE This position will provide casework and support to residents of Connective’s programs to enhance their quality of life, to ensure the orderly and safe operation of the facility, and to maintain the goals of the counselling and/or rehabilitative plans. STATUS AND CLASSIFICATION Unionized. This position is open to applicants of all genders. HOURS Shift Hours: Morning: 0800 - 1600, 0830 - 1630 Evening: 1600 - 0000, 1630 - 0030 Overnight: 0000 - 0800, 0030 - 0830 Casual employees must be available for at least 21 shifts per month, of which seven are overnight shifts. If you are working full-time, or if you are a full-time student, we ask you for 15 shifts of availability per month of which five are overnight shifts (this is subject to employer or enrollment proof). KEY ACCOUNTABILITIES As a Tenant Support Worker, your responsibilities will include, but not limited to: Participates in the assessment, goal setting, and program planning - such as Personal Service Plans - for individuals living semi independently. Documents and implements the plan and provides input into the evaluation of the program. Evaluates client needs and develops short term plans to meet such needs with the active participation of residents and their families. Works directly with additional staff (i.e., Social Workers and Outreach Workers), community service and support providers, government and non-government organizations, and First Nations service providers to implement individual support plans consistent with harm reduction and Connective’s philosophies and practices. Assists residents to function more independently in their own homes and in the community. Assists residents with daily life skills, social skills, and/or behaviour management. Recognizes, analyzes, and deals with potential emergency situations such as aggressive behaviour(s) to minimize potential harm to others and/or the public. Ensures health and safety standards are maintained. Maintains oversight of the building as required to mitigate conflict amongst residents and/or other persons accessing the property. Completes regular and routine walk-through checks of the property and immediately surrounding area. EXPERIENCE AND SKILLS Graduated with a Diploma in a related human/social service field and one-year of related experience Minimum one-year related experience working with populations impacted by homelessness, substance use, and mental health challenges, developmental disabilities and/or spectrum disorders, and/or barriers to stable housing Experience working with First Nation communities A demonstrated and clear ability to respond well in crisis situations An understanding of providing service to people with different learning abilities Demonstrated ability to deal with potential violence Excellent written and verbal communication skills in English An equivalent combination of related training and experience, including lived experience, may be considered. Knowledge of community resources REQUIREMENTS Ability to successfully complete a Criminal Records Check Current Emergency First Aid Certificate (please refer to the Certificates accepted in B.C. - WorkSafeBC) Willing to complete Food Safe Certificate (Level 1) Successful reference check Successful educational verification COMPENSATION As Connective is a unionized environment, the starting wage is $27.53 per hour plus 10.6% in lieu of vacation pay and benefits (for casual positions). The wage will increase with every 2,000 hours worked up to a maximum of $31.57 per hour. Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role. WHAT WE OFFER? Committed Living Wage Employer 2022, 2023 and 2025 Canadian Nonprofit Employer of Choice Award from NEOC 2023 High-Performance Culture Award from Supporting Lines Competitive benefits package, including health, wellness, and pension plan Career and personal development, with the ability to grow in a diverse range of programs and departments Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management Access to On-Demand Pay to withdraw earned wages before payday Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months) INCLUSION At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities. For more information on Connective’s services and locations, visit our website at https://connective.ca/

What you’ll do

Requirements

Candidates must hold a diploma in a related human or social service field and possess at least one year of relevant experience. Additionally, applicants must successfully complete a criminal records check and hold a current emergency first aid certificate.