Sales Executive BPO & Managed Services

Job summary

The Sales Executive is responsible for driving new business growth by identifying opportunities and securing long-term client partnerships across Canada. They will manage the full sales cycle, from initial outreach and proposal development to contract negotiation and CRM maintenance.

Job details

Sales Executive BPO & Managed Services Company: DependableIT Group Inc. (DIT) Location: Canada – Remote / Hybrid, with travel as required Employment Type: Full-Time, Permanent Compensation: Competitive base salary plus performance-based commission Sales Territory: Canada About DependableIT DependableIT (DIT), part of the Malar Group family of companies, is an established Canadian provider of Business Process Outsourcing (BPO), customer experience solutions, technical support, and Managed Services. We are looking for an experienced Sales Executive to drive new business growth and expand our client base across Canada. About the Role This is a new-business development (hunter) role focused on identifying opportunities, building relationships with key decision-makers, and securing profitable, long-term client partnerships. The ideal candidate has a proven track record in B2B sales, experience selling outsourced or managed services, and the ability to independently manage the full sales cycle. Key Responsibilities Identify and secure new business opportunities across the Canadian market. Develop relationships with senior executives and business decision-makers. Build and manage a strong sales pipeline through prospecting, networking, referrals, and partnerships. Lead the full sales cycle, from initial outreach and discovery through proposals, negotiations, and contract execution. Promote DIT's BPO, contact centre, customer experience, technical support, and Managed Services solutions. Collaborate with internal teams to develop solutions that meet client needs. Prepare proposals, support RFP responses, and negotiate profitable agreements. Maintain accurate CRM records, sales forecasts, and pipeline reporting. Meet or exceed established sales and revenue targets. Required Qualifications 7+ years of B2B sales or business development experience. Proven success acquiring new clients and closing high-value contracts. Experience selling BPO, Managed IT Services, outsourced operations, or complex technology solutions. Strong prospecting, relationship-building, presentation, and negotiation skills. Experience managing complex sales cycles and working with senior decision-makers. Knowledge of CRM systems, sales forecasting, and pipeline management. Ability to work independently and travel within Canada as required. Preferred Qualifications Experience selling contact centre outsourcing, customer experience, or technical support services. Knowledge of cloud services, AI-enabled solutions, or CCaaS platforms such as Amazon Connect or Genesys Cloud. Existing relationships with Canadian mid-market or enterprise clients. Experience with RFPs, enterprise procurement, and recurring-revenue contracts. Why Join DependableIT? Competitive base salary plus performance-based commission. Opportunity to grow an established Canadian company's BPO and Managed Services business. Work directly with senior leadership and experienced operational teams. Take ownership of your sales territory, pipeline, and results. Sell a broad range of business and technology solutions. How to Apply If you are an experienced sales professional with a proven ability to generate new business and close complex deals, we would love to hear from you. Please submit your résumé highlighting your relevant sales experience and measurable achievements. AI in Our Hiring Process DependableIT may use artificial intelligence (AI) tools to assist with certain stages of the recruitment process, including reviewing applications and assessing candidate qualifications. All hiring decisions are made with human oversight.

What you’ll do

The Sales Executive is responsible for driving new business growth by identifying opportunities and securing long-term client partnerships across Canada. They will manage the full sales cycle, from initial outreach and proposal development to contract negotiation and CRM maintenance.

Requirements

Candidates must have 7+ years of B2B sales or business development experience with a proven track record in selling outsourced or managed services. Strong skills in prospecting, relationship-building, and managing complex sales cycles are essential for this role.

Benefits

• Competitive base salary
• Performance-based commission

Listed skills

• Business development · Preferred
• CRM · Preferred
• Negotiation · Preferred
• Client Relationship Management · Preferred
• Technical Support · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• B2B Sales
• Business Development
• BPO
• Managed Services
• Sales Pipeline Management
• CRM
• Negotiation
• Strategic Prospecting
• Client Relationship Management
• Technical Support
• Customer Experience
• RFP Management
• Sales Forecasting
• Contract Execution
• Cloud Services
• AI-enabled Solutions
• IT Service Management
• Management
• Operations
• Procurement
• Leadership
• Relationship Building
• Customer Relationship Management
• Sales
• Customer Service
• Technology Solutions
• Request For Proposal
• Forecasting
• Sales Prospecting
• Call Center Experience
• Business To Business
• New Business Development
• Outsourcing
• Sales Pipelines
• Reviewing Applications
• Selling Techniques
• Pipeline Reporting
• Business Process Outsourcing
• Genesys
• Sales Territory Management
• Complex Sales
• Business Workflow Analysis
• Sales Records
• Amazon Connect

Job areas

• Sales
• Technology
• Consulting
• Customer Service & Support
• Managed Services Sales Executive
• Account Executive (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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