CorpayVerified Job Source

Seasonal Customer Service Shift Lead

Vancouver, BC
On-site
Posted Oct 4, 2026
1 position

$20 / hour

Opens an external site

Employment type: Temporary
Experience level: Mid-level · 2+ years
Posting language: English
Working hours: 40 hours per week

Job summary

The Shift Lead will guide and motivate the customer service team while managing escalations from B2C customers. They will also assist management with reporting tasks and ensure high-quality service standards are maintained.

Job details

What We Need Corpay is currently looking to hire a Seasonal Customer Service Shift Lead within our Buyatab division. This position falls under our Gift Card line of business and is located in Vancouver, Canada. In this role, you will support and guide the customer service team during shifts by coaching, motivating, and managing escalations from B2C customers in a timely and professional manner. You will report directly to the Customer Service Manager and regularly collaborate with operations, reporting, and client support teams. How We Work As a Seasonal Customer Service Shift Lead, Corpay will set you up for success by providing: Assigned workspace in the Vancouver office Company-issued equipment Formal, hands-on training to learn our platforms, processes, and client standards Role Responsibilities The responsibilities of the role will include: Leading, motivating, and coaching team members during shifts Providing direction and feedback to workers to ensure high-quality service Managing and resolving day-to-day escalated inquiries from B2C customers Spotting trends in customer issues and flagging them to management Assisting with client escalation support when required Supporting management with monthly reporting tasks Fostering and maintaining the Buyatab culture and a positive team environment Qualifications & Skills Excellent interpersonal communication skills, both written and verbal Strong attention to detail and accuracy Skilled in critical thinking and problem-solving with the ability to develop creative solutions Passionate about providing stellar customer service and professionalism Fast learner, adept at understanding and articulating new technologies Proficient in Microsoft Office Suite and internet research Familiarity with customer support tools and ticketing systems such as JIRA/Confluence, Zendesk, and Slack Prior experience in a customer-facing role (preferably in a SaaS environment) is an asset but not required Benefits & Perks Comprehensive Benefits Package including, Medical, Dental, Vision and Paramedical benefits, as of day one Optional company match RRSP program Virtual fitness classes offered company-wide Time-off including major holidays, vacation, sick, personal, & volunteer time Discounted gym membership rate Philanthropic support with both local and national organizations Fun culture with company-wide contests and prizes Pay Transparency The expected hourly for this position is $20 CAN, based on the candidate’s work location. This range reflects a good faith estimate of the expected compensation for this role at the time of posting. The final offer will be determined based on job-related factors including skills, experience, qualifications, and applicable market conditions. Compensation may vary based on geographic location and will be confirmed during the hiring process. Additional compensation and benefits, including incentive programs, health coverage, retirement plans, paid time off, and other benefits (where applicable), may also be provided. About Corpay Corpay is a global technology organization that is leading the future of commercial payments with a culture of innovation that drives us to constantly create new and better ways to pay. Our specialized payment solutions help businesses control, simplify, and secure payment for fuel, general payables, toll and lodging expenses. Millions of people in over 80 countries around the world use our solutions for their payments. At Corpay, we are committed to fostering an inclusive and respectful workplace where employees are valued for their diverse perspectives, experiences, and contributions. We believe that diversity, equity, and inclusion strengthen our teams, drive innovation, and support our continued success globally. As part of our hiring process, offers of employment may be subject to the successful completion of pre-employment screening conducted by an authorized third-party provider, in accordance with applicable laws and Corpay policies. Screening requirements may include employment references, identity verification, criminal record checks, financial or sanctions screening, and other background checks relevant to the role and permitted by local law. Notice to Recruitment Agencies and Search Firms: Corpay does not accept unsolicited resumes from agencies or search firms without a valid written agreement in place. Any unsolicited candidate submissions will become the property of Corpay, and no fees will be paid related to such submissions. Learn more about Corpay: https://www.corpay.com Transparency & Compliance Equal Opportunity Employer Corpay is committed to providing equal employment opportunities to all applicants and employees. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), gender, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, marital status, genetic information, military or veteran status, or any other characteristic protected by applicable law. Corpay is committed to fostering an inclusive workplace where individuals are respected and valued for their diverse perspectives, experiences, and contributions. If you require reasonable accommodation during any part of the application or interview process, please notify a representative of the Human Resources Department. Use of Artificial Intelligence in Hiring Corpay may use artificial intelligence (AI) and other technology-enabled tools to support certain aspects of the recruitment process, such as application screening, candidate assessment, or interview scheduling. These tools are designed to enhance efficiency, consistency, and fairness throughout the hiring process. AI tools do not make final hiring decisions. All employment decisions involve human review. Corpay is committed to the responsible use of AI, including appropriate oversight and safeguards designed to support fair and unbiased outcomes. Candidate Privacy Notice For information about how Corpay processes personal information during the recruitment process, please review our Candidate Privacy Notice: https://www.corpay.com/privacy-policy. Pay Philosophy Corpay is committed to fair, equitable, and transparent compensation practices. Compensation decisions are based on objective, job-related factors including skills, experience, qualifications, and market benchmarks. Where required by applicable law, salary or compensation ranges will be included in the job posting or provided prior to the interview process, where required by applicable law. Additional compensation elements such as bonuses, incentives, benefits, or variable pay may apply where applicable.

What you’ll do

Requirements

Candidates should possess strong interpersonal communication skills and proficiency in customer support tools like Zendesk and JIRA. Prior experience in a customer-facing role, preferably within a SaaS environment, is considered an asset.