IT Helpdesk/Support Representative

Woolwich Township Job Posting Date: August 21, 2026 Position: IT Helpdesk/Support Representative Wage Rate/Grade: $21.00 - $24.00 per hour Discover the charms of the Township of Woolwich, a growing community with a bright, well-managed and well-planned future in the Region of Waterloo. Woolwich is known for its unique heritage, farms and farmers markets, scenic trails, bridges, and landmarks. Our communities provide a rural lifestyle with all the conveniences of urban centres nearby. The quality of life in Woolwich is superior, and as an employee of the Township, you will play a key role in helping shape the next phase of our future growth and development. Corporate Services has an exciting opportunity for a post-secondary student and is seeking one (1) temporary full-time IT Helpdesk/Support Representative from September to December 2026. Purpose of position and profile: The IT Helpdesk/Support Representative works with the Manager of IT Services in delivering a variety of day-to-day hardware, software services and project coordination to the staff members of the Township and on related IT projects. Responsibilities: * Initial reviewer of work orders submitted by staff. First (1st) level helpdesk support: * Acknowledges support requests * Completes initial investigation and research * Advises requester of estimated response time * Provides resolutions to end user support requests * Escalates work orders to 2nd level help desk support as needed * Stages and deploys replacement staff computers * Stages and deploys phones (smartphones and desk phones) * Attends Township’s IT Committee meetings as required * Attends afterhours meetings, such as but not limited to Council Meetings, for technical and virtual meeting support * Monitors and reviews phishing submissions * Other duties as assigned Qualifications, Knowledge, Skills, and Work Requirements: * Post-secondary education in an IT related discipline * Previous IT help-desk experience preferred * Previous experience with policy & procedure development, purchasing, budgeting, work order management and/or project management an asset * Knowledge of local government/municipal operations, office, and administrative procedures * Demonstrated ability to work in a fast-paced, team environment with minimal supervision * A high degree of accuracy is essential, as well as an ability to take initiative, research, and assume responsibility for seeing task through to completion * Strong problem-solving, organizational, record keeping, and analytical skills * Strong interpersonal, communication, and public relations skills to interact with a wide variety of individuals and groups * Exceptional project management skills including, but not limited to, set own priorities, self-directed, follow through, ability to manage frequent interruptions * A valid Ontario driving license and reliable vehicle required Working conditions: * General office environment, 35 hours per week * Occasional work under desk or up ladders required * Must be able to lift 40lbs * Flexible hours of work, as required, including occasional evening hours to support Council Meetings Interested applicants are invited to submit their resume via the Township Job Board prior to 4:00 pm on August 28, 2026. All applicants are thanked for their interest in these positions, however, only those selected for an interview will be contacted. The Township of Woolwich is committed to diversity and inclusion and offers an accessible workplace. We are an equal opportunity employer and are committed to meeting the needs of applicants during all phases of the hiring process. This document is available in alternate formats, or with accessible communication supports, upon request

The IT Helpdesk/Support Representative provides first-level technical support by investigating and resolving hardware and software issues for staff. They also assist with project coordination, equipment deployment, and technical support for committee and council meetings.

Candidates must have post-secondary education in an IT-related discipline and possess strong problem-solving and communication skills. A valid Ontario driver's license and a reliable vehicle are required for the role.

• Time managementPreferred
• Problem solvingPreferred
• Project managementPreferred

Identified from the job description. Confirm important requirements above.

• Helpdesk support
• Hardware troubleshooting
• Software services
• Project coordination
• Work order management
• Technical support
• Problem-solving
• Organizational skills
• Analytical skills
• Communication skills
• Interpersonal skills
• Public relations
• Policy development
• Budgeting
• Time management
• Procedure Development
• End-User Training And Support
• Smartphone Operation
• Record Keeping
• Lifting Ability
• Self-Discipline
• Follow Through
• Analytical Skills
• Research
• Management
• Communication
• Public Relations
• Corporate Services
• Help Desk Support
• Interpersonal Communications
• Problem Solving
• IT Service Management
• Project Management
• Operations
• Proactivity
• Project Coordination
• Purchasing
• Phishing
• Investigation

• Technology
• Customer Service & Support
• Government & Public Sector
• Administrative
• Help Desk Support Technician
• Help Desk Technician / Analyst
• Information and Communications Technology User Support Technicians
• Computer User Support Specialists

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

35 hours per week