Scheduling Coordinator - Shoreline Orthodontics (Campbell River, BC)

Job summary

Welcome patients and manage appointment scheduling, reminders, follow-ups, patient statuses, records, payments, calls, and correspondence. Maintain the reception and waiting areas, coordinate schedule changes with the clinical team, and contribute to a cooperative team environment and other administrative tasks.

Job details

At Corus, you'll enjoy the close-knit culture of a local practice with the opportunities, support, and career growth of a leading orthodontic network. Are you passionate about creating exceptional patient experiences? Shoreline Orthodontics is looking for an enthusiastic Scheduling Coordinator to join our growing practice in Campbell River, BC. What Sets Us Apart At Shoreline Orthodontics, we’re more than an orthodontic practice—we’re a community that values support, integrity, and continuous improvement. As part of Corus Orthodontists, a growing network of over 50 practices across North America, we offer: A Supportive Environment with Community Focus: Work in a positive, collaborative workplace where team members lift each other up. Build strong relationships with patients and the communities we proudly serve. Commitment to Excellence: Deliver quality care in every patient interaction and enjoy ongoing opportunities for growth, including $500 in annual learning assistance. Compensation & Perks That Count: Access a competitive total rewards package, including extended health coverage, a health spending account, and an employee assistance program. Complimentary orthodontic treatment for you and your immediate family after the completion of one year with the practice. Wage between $27-31 per hour, depending on experience. Work-Life Balance: Enjoy a 3-4 day work week. How You’ll Make An Impact Greet patients as they arrive and make them feel welcome. Book appointments for new and returning patients utilizing the appropriate scheduling templates. Confirm that appointment reminders are being sent out, follow-up with unconfirmed appointments, and reschedule no-shows. Ensure that the schedule accounts for the appropriate amount of Doctor time, filling openings as necessary and discussing any major changes with the clinical team. Manage patient statuses and ensure that appointments are booked or archived accordingly. Enter relevant patient information into the computer and file all incoming correspondence and x-rays once they have been scanned. Manage active patient files and archive files for patients who are no longer in treatment. Take payments received at the front desk, post them, and provide receipts to the patients. Answer the telephone to direct calls, take messages, assist with patient emergency calls and answer general inquiries. Follow-up on voicemail and email messages. Assist with maintaining the front desk and waiting area, seasonal decorations, and general tidying. Be an active participant in staff meetings and committee meetings. Work cohesively with fellow team members to provide an atmosphere of trust, mutual respect, and cooperation. Various other administrative tasks assigned by the practice. The Teammate We’re Looking For Two years of administration experience within a clinical setting (preferred). Experience working in an orthodontic or general dental clinic is an asset. Leadership experience (preferred). Working knowledge of Microsoft Office suite; proficiency with orthodontic management software systems is an asset. Exceptional interpersonal and communications skills (verbal and written), with a proven ability to build strong relationships and rapport with patients, parents, doctors, fellow team members and the community. Keen attention-to-detail and time management skills. Ready to join a team that values excellence, integrity, and community? Apply today to start a rewarding career with Shoreline Orthodontics! We thank all applicants, but only those selected for an interview will be contacted. #CAD At Corus Orthodontists, we’re building a workplace where everyone feels welcomed, valued, and free to be themselves. We’re proud to be an equal opportunity employer and believe that diverse perspectives make us stronger. If we connect with you about your application, please let us know if you need any accommodations—we’ll be glad to support you. Please apply only through our official channels: the Corus Orthodontists careers platform, Indeed, or LinkedIn. If you see this role posted elsewhere, it may be out of date or not authorized by us. We may use artificial intelligence (AI) tools to support the initial screening of applications. All hiring decisions are made by our hiring team. Be sure to check your email (including junk/spam folders) so you don’t miss any updates from us.

What you’ll do

Welcome patients and manage appointment scheduling, reminders, follow-ups, patient statuses, records, payments, calls, and correspondence. Maintain the reception and waiting areas, coordinate schedule changes with the clinical team, and contribute to a cooperative team environment and other administrative tasks.

Requirements

Two years of administrative experience in a clinical setting is preferred, and dental or orthodontic clinic experience and leadership experience are assets. Candidates should have Microsoft Office knowledge, strong interpersonal and communication skills, attention to detail, and time-management skills; familiarity with orthodontic management software is an asset.

Benefits

• Extended Health Coverage
• Health Spending Account
• Employee Assistance Program
• Complimentary Orthodontic Treatment For Employee And Immediate Family
• Annual Learning Assistance
• Competitive Compensation
• Three-To-Four-Day Work Week

Listed skills

• Appointment Scheduling · Preferred
• Administrative Support · Preferred
• Payment Processing · Preferred
• telephone communication · Preferred
• Microsoft Office · Preferred
• interpersonal communication · Preferred
• written communication · Preferred
• Relationship Building · Preferred
• Attention to detail · Preferred
• Time management · Preferred
• Teamwork · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Appointment Scheduling
• Patient Service
• Patient Records Management
• Administrative Support
• Payment Processing
• Telephone Communication
• Email And Voicemail Follow-Up
• Microsoft Office
• Orthodontic Management Software
• Interpersonal Communication
• Written Communication
• Relationship Building
• Attention To Detail
• Time Management
• Teamwork
• Leadership

Job areas

• Administrative
• Healthcare
• Customer Service & Support

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