Equipment Coordinator

Job summary

Manage container and equipment inventory, transactions, bookings, repositioning, repairs, claims, and related customer inquiries across maritime and intermodal operations. Monitor overdue equipment, coordinate with customers and operational partners, maintain accurate equipment records, and prepare performance reports.

Job details

COSCO SHIPPING Lines (Canada) Inc. is a leading global ocean carrier with a rich history in the Canadian market. The company is launching a brand-new operations centre, COSCO SHIPPING NAOC – North America Operation Center, in Toronto, and we are seeking organized Equipment Coordinators, in Equipment Control Department to optimize our ocean container inventory and asset utilization. In this role, you will track container movements, manage equipment imbalances, and coordinate empty repositioning to eliminate costly port storage fees and keep our supply chain highly efficient. We are hiring for multiple Equipment Control positions across several functional areas, including Maintenance & Repair, Empty Equipment, Chassis Management, Off-Hire Equipment, Claims, Invoicing, and Per Diem. Employees may be assigned to one or more functional areas based on their qualifications, experience, strengths, and the operational needs of the business. This is a full-time position based on 37.5 hours per week reporting to the Manager of Equipment Department of NAOC. Key Responsibilities Perform weekly updates and maintenance of MRO and N2C3 gate transactions to ensure equipment inventory accuracy and operational efficiency. Provide timely and professional customer service support through customer portals, email, and telephone inquiries. Manage terminal and depot booking releases, including the equipment status on hiring and updates for Shipper-Owned Containers (SOC) tanks Process and monitor Street Turn requests (OSC), manual rail billing transactions, and job order corrections to support seamless intermodal operations. Approve container and genset in-service, off-hire, and repair status transactions to support effective equipment fleet management; maintain and authorize equipment records in ONEMNR Coordinate and manage container transload activities at ports & rail terminals; create and process Internal Job Orders and other equipment control activities. Monitor and follow up on overdue containers, working closely with customers, truckers, terminals, and internal stakeholders to facilitate timely equipment returns and reposition. Prepare and submit VTM requests to ATD and GSC for rate input and system updates. Manage and process all Maintenance & Repair claims, including investigation, validation, follow-up, and resolution of disputed cases Handle claims related to lost, stolen, damaged, gensets, ensuring timely recovery and settlement, coordinate and manage the sale and disposal of total loss containers Respond to customer, sales team, and internal stakeholder inquiries related to chassis availability, usage, billing, dispute resolution and operational matters. Prepare periodic operational reports and performance metrics related to claims, equipment recovery, asset disposals, and collections Skills/Requirement Post-secondary Education in Business Administration, Logistics, Supply Chain Management, Transportation, or related fields. 1 to 3 years of experience in shipping, equipment control, intermodal transportation, terminal operations, logistics, or a related industry is preferred. Strong understanding of rail operations, terminal and depot processes, container equipment management, and intermodal transportation activities is preferred. Excellent communication and customer service skills, with the ability to effectively interact with customers, trucking companies, terminals, depots, and internal teams. Strong problem-solving abilities with a proactive and solutions-oriented mindset High attention to detail and commitment to data accuracy Proficient in Microsoft Office applications, particularly Excel. Knowledge of Power BI is a plus. Flexibility to work varying start and end times, including statutory holidays, as required to meet operational and business needs. How to Apply Interested candidates are invited to submit their resume and cover letter for consideration. COSCO Shipping is committed to fostering an inclusive, diverse, and accessible workplace. We welcome applications from all qualified candidates, including persons with disabilities. Accommodation is available upon request throughout the recruitment and selection process. We thank all applicants for their interest. Only candidates selected for further consideration will be contacted

What you’ll do

Manage container and equipment inventory, transactions, bookings, repositioning, repairs, claims, and related customer inquiries across maritime and intermodal operations. Monitor overdue equipment, coordinate with customers and operational partners, maintain accurate equipment records, and prepare performance reports.

Requirements

Post-secondary education in business administration, logistics, supply chain management, transportation, or a related field is requested. One to three years of relevant experience is preferred, along with knowledge of intermodal and terminal operations, strong communication and problem-solving skills, attention to detail, and proficiency in Microsoft Office, particularly Excel.

Listed skills

• Power BI · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Microsoft Office · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Equipment Control
• Container Inventory Management
• Intermodal Transportation
• Rail Operations
• Terminal And Depot Operations
• Maintenance And Repair Claims
• Equipment Repositioning
• Customer Service
• Problem-Solving
• Data Accuracy
• Microsoft Excel
• Microsoft Office
• Power BI
• Operational Reporting
• Billing And Dispute Resolution

Job areas

• Logistics
• Transportation
• Customer Service & Support
• Administrative

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