Condition Management Account Coordinator
- Iowa, United States
- Remote
- Posted Jul 29, 2026
- 1 position
Opens an external site
- Employment type
- Full-time
- Experience level
- Entry, Junior · 0+ years
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
The coordinator handles inbound and outbound calls to participants enrolled in the Condition Management Program. They are also responsible for assisting participants via email and online messaging while accurately documenting all communications.
Job details
Condition Management Account Coordinator Location: Onsite in Dubuque, IA. Also accepting remote applicants. HealthCheck360 has an immediate opening for driven, energetic, and customer focused candidates for our Condition Management Account Coordinator role. In this role, you will answer inbound calls from our participants along with making outbound telephonic calls to participants enrolled in the Condition Management Program. And the best part? You don't need experience - we will train you! We are seeking individuals with strong customer service skills that can perform well individually and in a team environment. This role is perfect for individuals with experience in a medical setting, including but not limited to a receptionist, scheduler, insurance verification, health coaches, LPN, CNA, Medical Assistants, or individuals with a background in customer service who are looking to make a meaningful impact behind the scenes. We pride ourselves on putting the participants first and finding ways to improve our business. Above all else, we are committed to fostering an open door culture where the opinions and suggestion of our team members are valued and appreciated. Essential Functions: Answer participants inquiries Assist participants via email and online messaging Accurately document participant communications Specific Skills: Strong verbal and written skills Detail oriented Pay & Benefits Most Benefits start Day 1 Medical, Dental, Vision Insurance Flex Spending or HSA 401(k) with company match Profit-Sharing/ Defined Contribution (1-year waiting period) PTO/ Paid Holidays Company-paid ST and LT Disability Maternity Leave/ Parental Leave Subsidized Parking Company-paid Term Life/ Accidental Death Insurance About Cottingham and Butler’s Health and Wellness Division Cottingham and Butler’s Health and Wellness division was created with the employer's needs and the participant's experience in mind. We focus on reducing medical costs, while increasing employee engagement and productivity. This is accomplished by providing onsite biometric screenings, engaging participants through technology and programming, educating the participant with risk-specific targeted communications, and supporting positive behavior change through our Health Coaching and Condition Management programs. Want to learn more? Follow us on www.CottinghamButler.com | LinkedIn | Facebook
What you’ll do
The coordinator handles inbound and outbound calls to participants enrolled in the Condition Management Program. They are also responsible for assisting participants via email and online messaging while accurately documenting all communications.
Requirements
No prior experience is required as training is provided, though a background in medical settings or customer service is preferred. Candidates must possess strong verbal and written communication skills and be detail-oriented.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Flex Spending
- HSA
- 401(k) with company match
- Profit-Sharing
- Defined Contribution
- PTO
- Paid Holidays
- Short Term Disability
- Long Term Disability
- Maternity Leave
- Parental Leave
- Subsidized Parking
- Term Life Insurance
- Accidental Death Insurance
Listed skills
- Customer service · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Verbal Communication
- Written Communication
- Detail Oriented
- Inbound Call Handling
- Outbound Call Handling
- Participant Communication
- Documentation
- Inbound Calls
- Energetic
- Health And Wellness Coaching
- Management
- Certified Nursing Assistant (CNA)
- Communication
- Management Accounting
- Employee Engagement
- Licensed Practical Nurse (LPN)
- Positive Behavior Support
Job areas
- Customer Service & Support
- Healthcare
- Administrative
- Account Management Coordinator
- Customer Service Supervisor
- Sales and Marketing Managers
- First-Line Supervisors of Office and Administrative Support Workers