Retail Store Ambassador

Montréal, QC
On-site
Posted Oct 9, 2026
1 position

Opens an external site

Employment type: Full-time, Part-time
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week

Job summary

Assist customers with furniture and design guidance, build customer relationships, resolve issues, and support sales and KPI goals. Maintain store displays, cleanliness, and organization; develop product knowledge; and manage customer information, draft orders, and follow-ups.

Job details

Our Montreal flagship on Sainte-Catherine Street West is looking for customer-focused Retail Store Ambassador to join the rapidly expanding Cozey team on a part-time or full-time basis. As a Retail Ambassador, you will be responsible for delivering excellent customer service by understanding customers' needs, providing furniture and design guidance, and maintaining the store's visual merchandising, cleanliness, and organization. We are seeking an enthusiastic, service-driven individual who is excited to be part of a growing Canadian furniture start-up with very ambitious goals. What you'll be doing Greet and assist customers, providing furniture and design consultation as needed. Build rapport with potential customers based on our core value of customer obsession. Manage customer needs and resolve any issues in a timely and professional manner. Ensure the store's visual merchandising, including displays, layouts, and overall design, is well maintained and aligned with the intended aesthetic vision. Ensure the store meets Cozey standards for cleanliness, organization, and upkeep at all times. Get to know our products in depth, including the features, benefits, and unique selling points of each item. Participate in ongoing training sessions to stay up to date on new products, sales techniques, and company policies. Work as a team to achieve sales and KPI goals. Collect customer information, create draft orders, and ensure customer follow-ups are done promptly. Your profile 1 to 2 years of experience in retail sales or customer service. Excellent customer service skills with a friendly and approachable demeanour. Strong communication skills, both verbal and written. Ability to work in a fast-paced environment and adapt to changing priorities. Attention to detail and the ability to maintain a well-organized and clean work environment. Flexible availability, including evenings, weekends, and holidays. Ready for some heavy lifting (up to 50 lbs / 23 kg) when reorganizing the store, and able to stand for several hours at a time. Experience and/or interest in furniture, home décor, or lifestyle retail is an asset. What we offer A competitive hourly wage, plus a performance bonus tied to store goals. Paid time off and group insurance for full-time roles. Endless opportunities for personal and professional growth in a fast-growing start-up. A role where your strategies and decisions directly influence the company's operations and growth. A workspace where everyone is welcomed, heard, and valued. If you're ready to join us in our mission to build the best customer experience in the furniture industry and help create a world where everyone can feel at home, we'd love to talk to you! Please note that we may use AI-powered tools to support parts of our hiring process, such as application screening and interview coordination. These tools help us focus our time where it matters most: getting to know candidates. All hiring decisions are made by people, and we're committed to a fair and inclusive process.

What you’ll do

Requirements

Candidates should have 1 to 2 years of retail sales or customer service experience, strong communication and customer service skills, and the ability to adapt in a fast-paced environment. They must be available for evenings, weekends, and holidays, able to stand for several hours and lift up to 50 pounds, and attentive to store organization; furniture or home décor experience or interest is an asset.