Customer Care Administrator

Job summary

The Customer Care Administrator will manage database inputs, coordinate client appointments, and handle administrative queries. They are also responsible for maintaining purchaser files, performing data entry, and assisting with customer-focused events.

Job details

About Us Concord Pacific Developments Corp is Canada’s largest master-planned community builder. It was formed in 1987 to develop Concord Pacific Place on the former Expo lands in downtown Vancouver, Canada. Concord has not only transformed the Concord Pacific Place Vancouver skyline, we have also built the second largest master-planned community, Concord CityPlace in Toronto (Concord Adex), in addition to other communities of scale across the country with expansion also to London, United Kingdom and Seattle, United States. Concord has built over 150 towers with an additional 50 in various stages of planning and development. Concord is committed to a multitude of neighbourhoods and city-wide community sponsorships and charities. It has also been making art accessible to the community neighbourhoods by establishing Canada’s largest public art program. Over the past 30 years, The Concord Group of companies has also diversified into business sectors such as: software and information technology, telecommunications, and green energy projects in solar, wind and hydroelectric power generation. We are actively hiring for a Customer Care Administrator. This is a full-time, 6-month contract position with possible extension. Responsibilities: * Work intensively with database: input, update, check, transfer, filter, extract and analysis * Coordinate appointment booking with clients and internal team which may involve frequent and last-minute changes * Build and modify e-mail templates and perform mass and select mail merge and dispatch. * Receive, screen and respond to internal & external administrative queries * Audit, update & maintenance of purchaser and suite files * This job involves heavy data entry, inventory control, filing, scanning and photocopying * Assist the Team in hosting various customer-focused events * Able to work independently and in a team environment * Undertake other administrative tasks as per request from management Requirements: * Advanced knowledge and experience in Excel, Word and Adobe Acrobat and other software programs from MS Office 365 is a must * Skilled in using common business platforms such as JotForm and Mailchimp, etc. and working knowledge in AI applications * Experience in Avesdo, Spark, Maximizer or other CRM and contract management software systems is an advantage * Client service oriented with strong written and verbal communications skills * A very detailed oriented person and always strive for precision, efficiency and accuracy * Hands-on experience with statutory requirements related to pre-selling and conveyancing of condo in B.C. including the Real Estate Development and Marketing Act, Strata Property Act, Real Estates Services Act, FINTRAC and CSAIR is a definite asset * Education and work experience in the field of real estates, legal assistant, paralegal, or accounting preferred * Solid time management, organizational and multi-tasking skills and ability to work under pressure to meet important deadlines * Ability to proactively follow up on cases to attain full resolution with minimal supervision * A dynamic team player; flexible to changes in job nature as and when required * Flexibility to occasionally work extended hours and weekends * Fluent in English; second language is an asset What we offer * Comprehensive Benefits package * Partnership discounts, * Internal growth opportunities * Transit accessible location Please note, only successful candidates will contacted

What you’ll do

The Customer Care Administrator will manage database inputs, coordinate client appointments, and handle administrative queries. They are also responsible for maintaining purchaser files, performing data entry, and assisting with customer-focused events.

Requirements

Candidates must have advanced proficiency in Microsoft Office 365 and experience with CRM or contract management systems. A background in real estate, legal assistance, or accounting is preferred, along with strong organizational and communication skills.

Benefits

• Comprehensive benefits package
• Partnership discounts
• Internal growth opportunities

Listed skills

• Data entry · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred
• Customer service · Preferred
• Communication Skills · Preferred
• Time management · Preferred
• Multi-Tasking · Preferred
• Inventory Control · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Database management
• Data entry
• Microsoft Office 365
• Excel
• Word
• Adobe Acrobat
• JotForm
• Mailchimp
• CRM software
• Contract management
• Client service
• Communication skills
• Time management
• Organizational skills
• Multi-tasking
• Inventory control
• Microsoft 365
• Real Estate Development
• Administrative Functions
• Planning
• Microsoft Excel
• Accounting
• Applications Of Artificial Intelligence
• Auditing
• Telecommunications
• Customer Relationship Management
• Management
• Customer Service
• Communication
• Information Technology
• Contract Management
• Conveyancing
• Data Entry
• English Language
• Selling Techniques
• Marketing
• Inventory Control
• Multitasking
• Software Systems
• Time Management
• Filing
• Dispatching

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Legal
• Construction
• Customer Care Administrator
• Customer Service Supervisor
• Sales and Marketing Managers
• First-Line Supervisors of Office and Administrative Support Workers

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