Senior Claims Adjuster - Global Hospitality Client

Job summary

The Desk Adjuster investigates, evaluates, negotiates, and settles casualty claims through various communication channels. They are responsible for settling losses within delegated authority while directing field adjusters, experts, and legal counsel.

Job details

Join our growing team as a Senior Claims Adjuster for a Global Hospitality Client. In this remote role, you’ll apply your expertise to meaningful work and play an important role in delivering exceptional service when it matters most. As a desk adjuster, you’ll help customers move through the claims process with confidence by combining sound judgment, clear communication, and a solutions-focused approach. This role offers the opportunity to manage claims from first review through resolution while building strong technical, client service, and decision-making skills. Salary range is from 75,000 to 100,000 annually. Responsibilities Desktop Investigation, collection, and analysis of claims information Accurate recording, reporting and presentation of files Evaluates coverage, liability and quantum Maintenance of accurate billing, and time and expense records Qualifications Minimum 6 years of technical experience handling Bodily Injury Claims and Commercial General Liability Post Secondary education in an insurance related field will be considered an asset CIP designation or working towards CIP designation is required Independent Adjuster Licensed with ability to maintain a full adjusting license in your home province. Multiple provincial licenses is preferred. Strong computer and reporting skills including Office 365 and Windows 10 A team player with outstanding customer service skills Excellent verbal and written communication skills Strong analytical and mathematical ability Able to manage multiple priorities Strong PC skills including application based skills Complete continuing education courses as required by Crawford and Company, province, or professional trade association #LI-CD1 Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com Our total compensation plans provide each of our employees with far more than just a great salary Pay and incentive plans that recognize performance excellence Benefit programs that empower financial, physical, and mental wellness Training programs that promote continuous learning and career progression while enhancing job performance Sustainability programs that give back to the communities in which we live and work A culture of respect, collaboration, entrepreneurial spirit and inclusion

What you’ll do

The Desk Adjuster investigates, evaluates, negotiates, and settles casualty claims through various communication channels. They are responsible for settling losses within delegated authority while directing field adjusters, experts, and legal counsel.

Requirements

Candidates must have at least 6 years of technical experience in bodily injury and commercial general liability claims. A CIP designation or progress toward one is required, along with an Independent Adjuster license.

Benefits

• Performance incentive plans • Financial wellness programs • Physical wellness programs • Mental wellness programs • Training programs • Career progression opportunities • Sustainability programs

Listed skills

• Customer service · Preferred
• Negotiation · Preferred
• Reporting · Preferred
• Communication Skills · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bodily injury claims
• Commercial general liability
• Medical malpractice claims
• Negotiation
• Claims investigation
• Customer service
• Communication skills
• Analytical ability
• Mathematical ability
• Office 365
• Windows 10
• Task management
• Reporting
• Conflict resolution
• Continuous Development
• Microsoft 365
• Settlement Negotiation
• Communication Channels
• Microsoft Windows 10
• Claims Investigations
• Adjuster License
• Analytical Skills
• Customer Service
• Textiles
• Communication
• Conflict Resolution
• Delegated Authority
• Liability Insurance
• Risk Management
• Mathematics
• Mediation
• Task Management

Job areas

• Finance & Accounting
• Legal
• Customer Service & Support
• Adjuster
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators