UX Copywriter

Job summary

Write UX content for an enterprise website and mobile app, including e-commerce, account management, and chat experiences for consumers. Create customer-facing support content as needed, translating technical and legal language into clear, accessible copy that follows brand guidelines.

Job details

Our retail / eCommerce clint is looking for a UX Copywriter or Content Designer to join their team. This will be REMOTE, for 9+ months, starting in Early November. This will be 40 hours per week, 9-5. This Copywriter is responsible for writing UX content for an enterprise website and a mobile app, including e-commerce, account management, and chat flows for consumer audiences. This person may also create support content, including customer-facing articles and troubleshooting tools. The ideal candidate can turn technical and legal jargon into plain English while following our brand voice and accessibility guidelines. What is needed: 5+ years of mid-level UX writing or content design experience for a consumer audience, including some independent project management 5+ years of UX writing for digital experiences, specifically e-commerce sales flows, account management flows, chat flows, and support articles Portfolio demonstrating an understanding of product design processes and content decision-making 4+ years of content strategy experience, balancing user testing, industry research, and analytics for marketing and business needs Experience writing and editing microcopy, including error messages, button labels, and status messages Ability to communicate complex concepts clearly English proficiency

What you’ll do

Write UX content for an enterprise website and mobile app, including e-commerce, account management, and chat experiences for consumers. Create customer-facing support content as needed, translating technical and legal language into clear, accessible copy that follows brand guidelines.

Requirements

Requires 5+ years of UX writing or content design experience for consumer digital experiences, including e-commerce, account management, chat, and support content, plus some independent project management. Candidates should have 4+ years of content strategy experience, a portfolio demonstrating product design and content decisions, experience writing microcopy, and the ability to explain complex concepts clearly in English.

Listed skills

• Data analysis · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• UX Writing
• Content Design
• Content Strategy
• E-Commerce
• Account Management Flows
• Chat Flows
• Support Content
• Microcopy
• Plain-Language Writing
• Accessibility Guidelines
• Brand Voice
• User Testing
• Industry Research
• Analytics
• Project Management
• Portfolio Presentation

Job areas

• Creative & Media
• Art & Design
• Retail
• Marketing
• Customer Service & Support

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