Senior Social Caseworker (Spanish Speaking) - HELPS PROGRAM*

Job summary

Assess individuals' and families' needs, manage complex cases, and arrange appropriate services in accordance with applicable laws and regulations. Analyze and help develop service delivery systems, support and train staff, and provide leadership and guidance to caseworkers.

Job details

Under general supervision, an incumbent of this class performs complex social casework by evaluating the need for the type, level and range of services in the areas of child care, casework services to adults, families and/or children; and arranging for the delivery of services as provided under existing laws, rules, and regulations. Incumbents may be assigned to projects requiring the analysis and development of service delivery systems, and are expected to provide recommendations thereon. Assignments may also include more challenging casework services in child protective and emergency services requiring advanced level casework skills. Work is performed within the framework of laws, rules, regulations and guidelines, but with the expectation of independent initiative in case management, fieldwork and interviewing activities. This position also involves responsibility for acting in a leadership role by assisting with the training of new staff and providing guidance and expertise to existing staff on program and procedural changes, as well as providing interpretive and informational services. Supervision is not a responsibility of this class; however incumbents are expected to provide advice, guidance and leadership to other caseworkers and staff as the senior member of the unit and acts in the absence of the unit supervisor, as needed. Proficiency in both English and Spanish is required in the performance of duties. Does related work as required. THE DEPARTMENT OF CIVIL SERVICE HAS DEVELOPED A HIRING PROGRAM THAT STREAMLINES THE APPOINTMENT PROCESS TO ALLOW AGENCIES TO HIRE DIVERSE, QUALIFIED PERMANENT EMPLOYEES QUICKLY AND WITHOUT EXAMINATIONS. EMPLOYEES HIRED UNDER THE HELP PROGRAM WILL BE APPOINTED ON A PERMANENT BASIS.THE HIRING FOR EMERGENCY LIMITED PLACEMENT (HELP) PROGRAM TEMPORARILY REMOVES THE CIVIL SERVICE EXAM REQUIREMENT FOR THIS TITLE.

What you’ll do

Assess individuals' and families' needs, manage complex cases, and arrange appropriate services in accordance with applicable laws and regulations. Analyze and help develop service delivery systems, support and train staff, and provide leadership and guidance to caseworkers.

Requirements

The role requires proficiency in both English and Spanish and the ability to perform complex casework independently. It calls for advanced casework skills, including case management, fieldwork, interviewing, and providing guidance to other staff.

Listed skills

• case management · Preferred
• Interviewing · Preferred
• Leadership · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Social Casework
• Case Management
• Needs Assessment
• Service Coordination
• Child Protective Services
• Emergency Services
• Fieldwork
• Interviewing
• Program Analysis
• Service Delivery System Development
• Staff Training
• Staff Guidance
• Leadership
• English Proficiency
• Spanish Proficiency

Job areas

• Social Services
• Government & Public Sector
• Management & Leadership

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