GUEST SERVICE SUPERVISOR

Job summary

Supervise guest services and ski valet operations, supporting and coaching team members while ensuring guests receive friendly, efficient service. Coordinate ski equipment storage and retrieval, parking and vehicle retrieval, guest requests, and information about hotel amenities and local attractions.

Job details

Seasonal Save this job Email Tweet Facebook LinkedIn Description We are looking for our next great team member to join us on our Guest Service Team. We are committed to providing you with: Competitive wages – An hourly wage of $24 An exceptional benefit plan for eligible associates & your family members RRSP matching program (for eligible associates) Flexible scheduling to allow you to focus on what is important to you Discounts with our Crescent-managed properties in North America for you & your family members Discounts with Marriott properties globally for you & your family members Eligible associates will receive a seasonal ski pass benefit The opportunity to work at a luxury ski-in/ski-out resort, experience an incredible winter season, and be part of the vibrant community at RED Mountain Seasonal position start date: November 15, 2026 Here Is What You Will Be Doing Each Day As a Guest Services Supervisor, you will have the opportunity to lead a team dedicated to providing exceptional customer service and creating memorable guest experiences. Each day, you will oversee guest services and ski valet operations, support and coach team members, assist with guest requests and special needs, coordinate parking and vehicle retrieval, provide information about hotel amenities and local attractions, and ensure a seamless, efficient, and enjoyable experience for all guests. Who We’re Looking For You are outgoing, friendly, and passionate about providing exceptional guest experiences. You have excellent verbal and written communication skills, along with strong interpersonal and customer service abilities. You are highly organized and detail-oriented, with the ability to manage multiple tasks in a fast-paced environment. You are a team player who works well in a collaborative environment while also being comfortable working independently. Previous valet or customer service experience is considered an asset. Does this sound like you? Essential Job Functions Greet and assist guests with a friendly and welcoming attitude, setting the standard for exceptional guest service. Supervise and support the Guest Services team, ensuring associates provide warm, professional, and efficient service. Oversee ski valet services, including receiving, organizing, storing, and retrieving guests’ ski equipment efficiently and safely. Oversee parking and vehicle retrieval operations, ensuring vehicles are handled efficiently and safely. Provide information about hotel amenities, services, and local attractions, ensuring guests receive accurate and helpful information. Assist guests with luggage, special requests, and other needs as required. Monitor daily operations and ensure a seamless and enjoyable experience for all guests. Maintain a clean, organized, and safe guest service and ski valet area. Communicate effectively with team members and other departments to ensure exceptional guest service and smooth daily operations. Assist with training, coaching, and supporting team members to maintain service standards and departmental procedures. Address guest concerns and operational issues promptly and professionally, escalating matters to management when required. Job Requirments Computer literacy Hotel PMS experience an asset Service oriented with an eye to supporting your internal guests Ability to thrive in a fast-paced hotel environment Excellent verbal & written communication skills Willingness to learn, develop & grow Numerical acuity and high attention to detail Comprehensive understanding of financial data, reporting, & basic arithmetic functions Ability to stand for long periods of time (up to 8 hours per shift) Professional presentation Canadian Drivers Licence with a clean drivers abstract and reliable transportation Must be willing to work holidays and weekends Able to perform other duties as required Lift up to 50 lbs At Crescent Hotels & Resorts, we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That’s why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture. Join us at The Josie! Save this job Email Tweet Facebook LinkedIn

What you’ll do

Supervise guest services and ski valet operations, supporting and coaching team members while ensuring guests receive friendly, efficient service. Coordinate ski equipment storage and retrieval, parking and vehicle retrieval, guest requests, and information about hotel amenities and local attractions.

Requirements

Candidates should have strong communication, interpersonal, organizational, and customer service skills, and be able to work effectively in a fast-paced hotel environment; previous valet or customer service experience is an asset. Requirements include computer literacy, attention to detail, a clean Canadian driver's abstract, reliable transportation, availability for weekends and holidays, the ability to stand for up to eight hours per shift, and the ability to lift up to 50 pounds.

Benefits

• Exceptional Benefit Plan
• RRSP Matching
• Flexible Scheduling
• Employee Discounts at Crescent-Managed Properties
• Employee Discounts at Marriott Properties
• Seasonal Ski Pass

Listed skills

• Customer service · Preferred
• written communication · Preferred
• Organization · Preferred
• Financial Reporting · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Team Supervision · Preferred
• Multitasking · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Service
• Team Supervision
• Customer Service
• Verbal Communication
• Written Communication
• Interpersonal Skills
• Organization
• Attention to Detail
• Multitasking
• Coaching and Training
• Ski Valet Operations
• Parking and Vehicle Retrieval
• Hotel Property Management Systems
• Numerical Acuity
• Financial Reporting
• Problem Resolution

Job areas

• Hospitality
• Management & Leadership
• Customer Service & Support
• Sports & Recreation
• Transportation

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