Front Desk Agent

Job summary

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling clerical tasks.

Job details

Overview Languages English Education Secondary (high) school graduation certificate or equivalent experience Experience 1 year to less than 2 years On site Work must be completed at the physical location. There is no option to work remotely. Responsibilities Tasks Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations Provide information on hotel facilities and services Provide general information about points of interest in the area Process guests' departures, calculate charges and receive payments Maintain an inventory of vacancies, reservations and room assignments Follow emergency and safety procedures Clerical duties (i.e. faxing, filing, photocopying) Answer telephone and relay telephone calls and messages Assist clients/guests with special needs Contact customers to deliver requested wakeup calls Provide customer service Benefits Financial benefits As per collective agreement Employment groups This employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups: Support for newcomers and refugees Supports newcomers and/or refugees with foreign credential recognition Support for youths Provides awareness training to employees to create a welcoming work environment for youth

What you’ll do

The agent is responsible for registering guests, managing room reservations, and processing arrivals and departures. They also provide information on hotel facilities and local points of interest while handling clerical tasks.

Requirements

Candidates must have a high school diploma or equivalent experience and between 1 to 2 years of relevant experience. Proficiency in English is required for this on-site role.

Benefits

• Financial benefits as per collective agreement

Listed skills

• Customer service · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Guest Registration
• Reservation Management
• Customer Service
• Payment Processing
• Clerical Duties
• Telephone Etiquette
• Emergency Procedures
• Inventory Management

Job areas

• Hospitality
• Customer Service & Support
• Administrative