Customer Experience Tester (Remote)

Australia, Canada, Ireland, New Zealand, United Kingdom, United States
Remote
Posted Nov 3, 2026
1 position

Applications are currently unavailable for this posting.

Employment type: Contract
Experience level: Entry, Junior · 0+ years
Posting language: English
Working hours: 40 hours per week
Seniority: Entry level

Job summary

Test user task flows against documented usability criteria, compare observed results with expected behavior, and reproduce failures. Record accurate findings about confusion, friction, and avoidable errors, including relevant conditions, steps, impacts, and unresolved questions.

Job details

Role: Customer Experience Tester (Remote) Location: Remote (Australia, Canada, Ireland, New Zealand, United Kingdom, United States) Applicants must currently reside in Australia, Canada, Ireland, New Zealand, the United Kingdom or the United States. Overview We are recruiting contributors to test user task flows for AI projects. You will use usability criteria to guide your work and record findings about points of confusion, friction, and avoidable error for review. Key Responsibilities - Test user task flows against usability criteria. - Follow each documented step and compare observed results with expected behaviour. - Reproduce failures and record the conditions, steps, and impact. - Verify that the test record reflects the result actually observed. - Record findings about points of confusion, friction, and avoidable error and flag unresolved questions for review. Requirements - Professional-level English proficiency, both written and verbal. - Ability to test user task flows consistently against usability criteria. - Ability to keep test records aligned with observed results. - Reliable high-speed internet and a suitable home-working setup. - Previous experience in usability testing, user research or quality review is preferred. Equal Opportunity We welcome applications from qualified individuals of all backgrounds. Applicants are considered based on relevant skills, qualifications and project eligibility requirements, without discrimination on grounds protected by applicable law. Apply Now!

What you’ll do

Requirements

Applicants must have professional-level written and verbal English, be able to test task flows consistently, and keep test records aligned with observed results. Reliable high-speed internet and a suitable home-working setup are required; experience in usability testing, user research, or quality review is preferred.