Customer Service and Operations Representative

Job summary

The role involves managing the end-to-end customer experience, including responding to inquiries and overseeing order management. Additionally, the representative will design and implement operational processes and tools to improve team efficiency and service consistency.

Job details

The role involves managing the end-to-end customer experience, including responding to inquiries and overseeing order management. Additionally, the representative will design and implement operational processes and tools to improve team efficiency and service consistency. Candidates should have 3-5 years of customer service experience and proficiency with CRM or ERP systems. Strong communication skills, data analysis capabilities, and the ability to manage multiple priorities are essential for this position.

What you’ll do

The role involves managing the end-to-end customer experience, including responding to inquiries and overseeing order management. Additionally, the representative will design and implement operational processes and tools to improve team efficiency and service consistency.

Requirements

Candidates should have 3-5 years of customer service experience and proficiency with CRM or ERP systems. Strong communication skills, data analysis capabilities, and the ability to manage multiple priorities are essential for this position.

Benefits

• Vacation
• Extended Health
• Dental
• Vision
• Wellness Benefits Plan
• Company Bonus Pool

Listed skills

• Customer service · Preferred
• Workflow Design · Preferred
• ERP systems · Preferred
• Training · Preferred
• Operations Management · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Communication · Preferred
• SLA Management · Preferred
• CRM Systems · Preferred
• Microsoft Word · Preferred
• Process Improvement · Preferred
• Technical Support · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Operations Management
• Data Analysis
• Performance Metrics
• SLA Management
• CRM Systems
• ERP Systems
• Technical Support
• Process Improvement
• Workflow Design
• Communication
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Keyboarding
• Training

Job areas

• Customer Service & Support
• Administrative
• Management & Leadership

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