Regional Building Operator

Job summary

The Regional Building Operator will manage day-to-day operations of buildings, including maintenance and mechanical systems, while fostering positive relationships with tenants and contractors. The role also involves responding to tenant inquiries, ensuring building safety, and overseeing contractors.

Job details

POSITION SUMMARY The Regional Building Operator position reports to the Manager, Technical Services, and will be involved in the day-to-day operations of the buildings in the assigned portfolios; including general maintenance and maintaining mechanical systems and foster positive relationships with tenants, contractors, and sub-contractors. This role will be required to support the operations team to cover vacation time and vacancies across the portfolio and provide back-up to the On-Call schedule where required as needed and assigned by the Manager, Technical Services. This role requires regular travel from property to property to meet operational needs of their assigned portfolios. Responsibilities DELIVER EXCELLENT SERVICE TO TENANTS * PROVIDE EXCELLENT TENANT SERVICES, EMPHASIZING A CO-OPERATIVE, HELPFUL AND NON-DISRUPTIVE APPROACH IN ALL INTERACTIONS. * RESPOND TO TENANT WORK ORDERS AND OTHER TENANT INQUIRIES IN A TIMELY MANNER; RESOLVE ISSUES AND COMPLAINTS WITH THE TENANTS AND THE REQUIRED SOFTWARE. * ASSIST WITH THE COORDINATION OF TENANT MOVE-INS AND MOVE-OUTS. * DIRECT TENANTS, CONTRACTORS, THE PUBLIC AND OTHERS DURING EMERGENCIES WITHIN THE PROPERTY(S) MAINTAIN QUALITY BUILDING PREMISES ENSURE BUILDING SAFETY AND ADHERENCE TO OCCUPATIONAL HEALTH AND SAFETY STANDARDS INCLUDING HAZARDOUS MATERIALS HANDLING LAWS AND REGULATIONS. * BE AWARE OF AND ENSURE COMPLIANCE WITH WORKPLACE HAZARDOUS MATERIALS INFORMATION SYSTEM (WHMIS) RULES, CROWN’S HEALTH AND SAFETY POLICY, ALL PROCEDURES RELATED TO HANDLING HAZARDOUS MATERIALS AND ANY BUILDING-SPECIFIC REPORTS ON HAZARDOUS MATERIAL, ELECTRICAL SAFETY, LOCK OUT PROCEDURES, ETC., AND OTHER ENVIRONMENTAL PROGRAMS. * PERFORM WATER TREATMENT CHEMICAL TESTING, CRITICAL SYSTEM TESTING INCLUDING BASE BUILDING GENERATORS, ELEVATORS AND FIRE SYSTEMS; MAINTAIN LOGBOOKS ASSIGNED BY YOUR SUPERVISOR. * RESPOND TO EMERGENCY SITUATIONS WHEN THEY OCCUR AND MAKE REPAIRS OR ARRANGE FOR REPAIRS AS NEEDED. ENSURE EFFICIENT AND EFFECTIVE BUILDING OPERATIONS * MAINTAIN HIGH STANDARDS OF OPERATIONAL PERFORMANCE ACROSS ALL ASSIGNED PROPERTIES BY MONITORING BUILDING SYSTEMS, IDENTIFYING POTENTIAL ISSUES EARLY, AND TAKING PROACTIVE STEPS TO ENSURE UNINTERRUPTED SERVICE AND TENANT SATISFACTION. * AS ASSIGNED BY SUPERVISOR, OVERSEE THE WORK OF CONTRACTORS AND SERVICE PROVIDERS RESPONSIBLE FOR INTERIOR AND EXTERIOR MAINTENANCE, CLEANING SERVICES, HVAC SYSTEMS, LIFE SAFETY SYSTEMS, AND OTHER ESSENTIAL BUILDING COMPONENTS. ENSURE ALL WORK IS COMPLETED TO CPMI’S STANDARDS AND WITHIN ESTABLISHED TIMELINES. WHEN REQUIRED, PERFORM STOP GAP MAINTENANCE DUTIES YOURSELF TO MAINTAIN SERVICE CONTINUITY IN CASES WHERE CONTRACTORS ARE UNAVAILABLE OR UNABLE TO COMPLETE REQUIRED TASKS. * Complete thorough daily inspections of building conditions, including cleaning quality, elevator functionality, chiller operations, safety and security systems, and other base-building mechanical components. Use established checklists and logs that align with LEED or BOMA and Best Practice standards, documenting all findings accurately. Take immediate corrective action on identified issues when possible and escalate concerns to your supervisor promptly. * Notify your supervisor of any inefficiencies or abnormal patterns in building operations, including utilities consumption or system performance, to support energy management and cost control initiatives. * Track inventory levels of maintenance materials, tools, and supplies. Submit timely requests for replenishment to ensure uninterrupted completion of building operations and maintenance activities. * Remain available to attend the property for both planned and emergency overtime requirements, including operational needs occurring outside of regular business hours PROVIDE SUPPORT TO OTHER CPMI TEAM MEMBERS * SHARE ON-CALL DUTIES AS PART OF THE ROTATION SCHEDULE, PROVIDE STANDBY SUPPORT TO ON-CALL MAINTENANCE STAFF AS REQUIRED AND ATTEND ANY AFTER-HOURS EMERGENCIES AS REQUIRED. * PROVIDE SUPPORT TO THE OPERATIONS MANAGERS OR OTHER PROPERTY MANAGEMENT STAFF AS REQUESTED. * COLLABORATE EFFECTIVELY WITH DEPARTMENTS SUCH AS LEASING, AND PROJECT MANAGEMENT TO ENSURE ALIGNMENT ON BUILDING NEEDS, TENANT REQUIREMENTS, AND CORPORATE INITIATIVES AS REQUIRED. * PROVIDE ON-SITE SUPPORT ACROSS THE PORTFOLIO BY TRAVELING TO VARIOUS PROPERTIES AS NEEDED, WHILE DELIVERING RELIABLE BACKUP COVERAGE FOR ASSIGNED TEAM MEMBERS TO ENSURE CONTINUITY OF OPERATIONS AND SERVICE STANDARDS. COORDINATE EXTERNAL CONTRACTORS AND SERVICE PROVIDERS. * OBTAIN ESTIMATES AND/OR QUOTES FOR PROPOSED WORK IN THE BUILDING, SUBJECT TO APPROVAL, WHEN REQUIRED; MAINTAIN PURCHASE ORDERS AND PURCHASE ORDER LOGS * ASSIST AND COORDINATE CONTRACTORS AS NEEDED * ASSIST WITH THE COORDINATION OF ON-SITE CONSTRUCTION PROJECTS ENSURING ADHERENCE TO CPMI’S STANDARDS AND POLICIES ARE MET AND AS-BUILT DOCUMENTATION IS PROVIDED AND FILED PROMOTE ENVIRONMENTAL SUSTAINABILITY IN BUILDING OPERATIONS * SEEK OPPORTUNITIES AND SUPPORT BEST PRACTICES TO REDUCE ENERGY CONSUMPTION AND ASSIST WITH THE MANAGEMENT OF DISPROPORTIONATE HYDRO CONSUMPTION AND BILLINGS * WORK WITH WASTE REMOVAL CONTRACTORS TO MAXIMIZE DIVERSION FROM LANDFILL * ASSIST, AS APPLICABLE, WITH ENVIRONMENTAL ASSESSMENTS AND REPORTING * ASSIST WITH BOMA BEST SUBMISSIONS, LEED PROJECTS AND OTHER GREEN MANAGEMENT PRACTICES PERFORM OTHER RELATED RESPONSIBILITIES AS REQUESTED FROM TIME TO TIME What We’re Looking For * A POST-SECONDARY DEGREE PREFERRED * BES I/II OR OTHER EQUIVALENT TECHNICAL DESIGNATION * 2 YEARS’ EXPERIENCE IN THE PROPERTY MANAGEMENT SECTOR * COMPUTER SKILLS ARE AN ASSET * OPERATING KNOWLEDGE OF WORKPLACE TOOLS SUCH AS BUILDING AUTOMATION SYSTEM, PREVENTATIVE MAINTENANCE, SECURITY, HVAC OPERATIONS AND LIFE SAFETY SYSTEMS, HAZARDOUS MATERIALS HANDLING, PLUMBING FIXTURES, DOOR HARDWARE, ELECTRICAL SYSTEMS ETC. * STRONG MECHANICAL APTITUDE AND UNDERSTANDING OF BUILDING SYSTEMS AND EQUIPMENT * EXCELLENT CUSTOMER RELATIONS SKILLS * KNOWLEDGE AND UNDERSTANDING OF CONSTRUCTION PRACTICES/TECHNIQUES * BASIC FIRST AID, CPR AND AED CERTIFICATION * REQUIRED TO HAVE A VALID ONTARIO G LICENSE AND ACCESS TO A PERSONAL VEHICLE FOR DAILY USE. Why Join Crown? * Base salary: $ 60,000 - $65,000 CAD per year, based on experience and qualifications * Eligibility for discretionary annual performance bonus linked to individual, team, and company goals * Comprehensive health benefits * Pension matching program to support your long-term financial security * Professional development and membership dues coverage * This role is for an existing vacant position About Us Celebrating 25 years of growth, Crown is a leading real estate investment and management firm shaping the future of office spaces across Toronto, the GTA, and Ottawa. With over 10 million square feet under management and more than $3 billion in assets, we’re known for pairing smart investments with operational excellence, and for empowering our team to make a real impact every day. Our customer-first mindset means fast decision-making, strong relationships, and a hands-on approach that values initiative and fresh ideas. Proudly recognized as one of Canada’s Top Small & Medium Employers, Greater Toronto’s Top Employers, and Canada’s Greenest Employers, Crown is committed to building exceptional workplaces in every sense. We foster an inclusive, collaborative culture where careers grow, voices are heard, and sustainability and innovation are more than buzzwords- they’re part of how we work. Join a team that’s passionate about delivering outstanding experiences and creating lasting value for our tenants, clients, communities—and for you. Accommodations Crown is committed to providing reasonable accommodation to candidates with disabilities throughout the recruitment process and during employment, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation at any stage, please contact Human Resources. Legal Disclaimers Work Authorization Applicants must be legally entitled to work in Canada at the time of application, and during their employment at Crown. Third-Party Recruiters Crown does not accept unsolicited resumes from recruitment agencies. Please do not submit resumes or candidate information without prior written agreement. We are not responsible for any fees related to unsolicited submissions. Assessment / Artificial Intelligence As part of our recruitment process, Crown may require candidates to complete behavioral assessments. Some elements of this process may involve the use of AI-driven tools to help us better understand your strengths and working style. These tools are designed to support fair and consistent evaluations and ensure the best possible fit for the role and our team. AI may be used as a supportive tool; however, final decisions are made by humans.

What you’ll do

The Regional Building Operator will manage day-to-day operations of buildings, including maintenance and mechanical systems, while fostering positive relationships with tenants and contractors. The role also involves responding to tenant inquiries, ensuring building safety, and overseeing contractors.

Requirements

Candidates should have a post-secondary degree preferred, along with a BES I/II or equivalent technical designation and at least 2 years of experience in property management. Strong mechanical aptitude and customer relations skills are essential, along with a valid Ontario G license.

Benefits

• Health Benefits • Pension Matching Program • Professional Development • Membership Dues Coverage

Listed skills

• First Aid · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Building Automation Systems
• Preventative Maintenance
• Security
• HVAC Operations
• Life Safety Systems
• Hazardous Materials Handling
• Plumbing Fixtures
• Door Hardware
• Electrical Systems
• Customer Relations
• Mechanical Aptitude
• Construction Practices
• First Aid
• CPR
• AED Certification
• Technical Designation

Job areas

• Trades
• Construction
• Environmental & Sustainability
• Management & Leadership
• Customer Service & Support