Member Services Rep

Job summary

The member services representative is responsible for greeting members and guests, assisting with membership and retail sales, and promoting club services. They also handle check-ins, answer phones, and perform opening and closing duties for the facility.

Job details

Benefits: Bonus based on performance Employee discounts Flexible schedule Hours & Availability This is a part-time position with minimal hours to start, approximately 4–8 hours per week. We are looking for someone who is comfortable working a limited schedule at this time and can provide reliable and consistent availability for their assigned shifts. There will be opportunities for additional hours based on individual performance, reliability, availability, and the needs of the club. Additional hours are not guaranteed and will be earned based on demonstrated performance in the role. Applicants should apply only if 4–8 hours per week currently works with their availability and expectations. Benefits/Perks Career Growth Opportunity Competitive Compensation Complimentary Crunch Gym Membership Discounts on services, products, and more! A seriously fun work environment! Training and Development Programs FREE Accredited Industry Certifications Company Overview Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. At Crunch we Speak, Own, Understand and Live our Core Values. Here’s what you’ll be doing: Greeting all members & guests with a smile Assist with membership and retail product sales Promote membership privileges including tanning, group fitness, small group training and childcare Check in all members and guests in accordance with company procedures Answers phones in a courteous, helpful, professional manner Performs opening and closing duties Who you are: You are professional and courteous Strives to execute at a level to exceed performance expectations Superior communicator who energizes others Proficient reading and writing skills Strong customer service orientation

What you’ll do

The member services representative is responsible for greeting members and guests, assisting with membership and retail sales, and promoting club services. They also handle check-ins, answer phones, and perform opening and closing duties for the facility.

Requirements

Applicants must be professional, courteous, and possess strong customer service skills with proficient reading and writing abilities. Candidates must be available to work a part-time schedule of 4-8 hours per week.

Benefits

• Performance bonus
• Employee discounts
• Flexible schedule
• Career growth opportunity
• Competitive compensation
• Complimentary crunch gym membership
• Training and development programs
• Free accredited industry certifications

Listed skills

• Customer service · Preferred
• Sales · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Sales
• Communication
• Retail product sales
• Membership sales
• Professionalism
• Reading
• Writing
• Phone etiquette
• Opening and closing procedures
• Membership Sales
• Customer Service
• Training And Development
• Telephone Skills
• Retail Sales

Job areas

• Customer Service & Support
• Retail
• Sports & Recreation
• Member Service Representative
• Membership Sales Representative
• Commercial Sales Representatives
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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