Jr. Account Manager

Job summary

Manage customer accounts from quotation and product development through production, order fulfillment, and post-sales support, serving as the primary customer contact. Coordinate with suppliers and internal teams on customized packaging projects, monitor production and delivery, manage orders in SAP, and arrange samples for trade shows.

Job details

Crystal International (Group) Inc. is a privately owned global supplier for the color cosmetic, health and beauty, and fragrance industries. Crystal International (Group) Inc. has been supplying quality packaging since 1991. We are deeply committed to customer service. We have structured our company on the belief that quality service builds sales. We specialize in plastic injection molding and glass components. We offer customized packaging from concept, design, and finished product. We have an extensive line of stock design packaging from lip gloss, lipstick mascara, eye liner, compacts, jars, pots, nail polish bottles, cosmetic bottles and much more. Join us, and be the part of our team! Job Title: Jr Account Manager Department: Sales & Marketing Wage Category: Annual Salary with Benefits Salary: $50000 – 55,000 per annum Duties and Responsibilities: Manage assigned customer accounts and serve as the primary point of contact throughout quotation, product development, production, order fulfillment, and post-sales support. Collaborate with overseas manufacturers and suppliers to evaluate and follow up tooling development, production capability, material availability, and engineering solutions for customized packaging projects. Coordinate closely with Product Engineering, Research & Development, Quality Control, Production, Shipping, and Accounting departments to support new product development and ensure successful project execution. Support customers' technical and commercial requirements for customized cosmetic packaging solutions and recommend appropriate products based on design requirements, functional needs, manufacturing capabilities, quality standards, project timelines, and cost considerations. Monitor production progress and proactively communicate project status, engineering changes, manufacturing updates, quality issues, and delivery schedules to customers throughout the project lifecycle. Maintain ongoing business relationships with customers and suppliers by providing technical consultation, commercial support, project coordination, quotation follow-up, and timely resolution of project-related issues. Process and manage customer purchase orders and sales orders within the SAP system while ensuring the accuracy of product specifications, pricing, production schedules, and shipment information. Coordinate cosmetics packaging samples for various kinds of trade shows Qualifications: Completion of a post-secondary degree or diploma preferred in International Business, Business Administration or Marketing Excellent interpersonal and communication skills 3 plus years working knowledge in international trades or distribution industry preferred Excellent problem-solving skills and analytical ability Dynamic, self-motivated, service and result oriented Ability to work under pressure and in a highly competitive environment Proficiency with Microsoft Suite (Outlook, Excel, Word & PowerPoint) & Internet Fluent in both English and Chinese is an asset Please note: Qualified candidates are invited to apply sending it to HRCIG@crystalintl.com. Only those selected for an interview will be contacted, and applicants who do not receive a response within a reasonable timeframe may assume their application was unsuccessful. Candidates who participate in an interview will be informed within 45 days of the interview, or the final interview if applicable, as to whether a hiring decision has been made, in accordance with Ontario legislation. For inquiries, please contact our Human Resources department at HRCIG@crystalintl.com. We sincerely thank all applicants for their interest in joining Crystal International Group. and look forward to the opportunity of welcoming dedicated talent to our team. For more information, please visit our careers page or follow us on LinkedIn at https://www.linkedin.com/company/crystal-claire-cosmetics-inc/. This posting represents an existing vacancy within our organization. We affirm that our hiring process, including candidate screening, evaluation, and selection, does not involve the use of Artificial Intelligence (AI) or automated decision-making tools. Crystal International Group is an equal opportunity employer. We are committed to providing a workplace that is inclusive, respectful, and free from discrimination. Accommodation is available for applicants with disabilities during all stages of the recruitment process

What you’ll do

Manage customer accounts from quotation and product development through production, order fulfillment, and post-sales support, serving as the primary customer contact. Coordinate with suppliers and internal teams on customized packaging projects, monitor production and delivery, manage orders in SAP, and arrange samples for trade shows.

Requirements

A post-secondary degree or diploma in International Business, Business Administration, or Marketing is preferred, along with at least three years of experience in international trade or distribution preferred. Candidates should have strong communication, interpersonal, problem-solving, and analytical skills; be self-motivated and service- and results-oriented; and be proficient with Microsoft Office and the internet.

Listed skills

• Account Management · Preferred
• Customer service · Preferred
• Project Coordination · Preferred
• Product Development · Preferred
• Problem solving · Preferred
• Communication · Preferred
• SAP · Preferred
• Microsoft Outlook · Preferred
• Microsoft Excel · Preferred
• Microsoft Word · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Service
• International Trade
• Project Coordination
• Product Development
• Quotation Follow-Up
• Supplier Coordination
• Technical Consultation
• Problem-Solving
• Analytical Skills
• Communication
• SAP
• Microsoft Outlook
• Microsoft Excel
• Microsoft Word
• Microsoft PowerPoint

Job areas

• Sales
• Customer Service & Support
• Manufacturing
• Marketing
• Logistics

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