Account Manager - Mining

Job summary

Manage a portfolio of B2B customers to ensure retention, renewals, and commercial growth. Identify expansion opportunities and lead business reviews to demonstrate platform value to senior decision-makers.

Job details

CSG is supporting a market leader in compliance software and supply chain risk management as they continue to grow their commercial team across Canada. We are looking for an experienced Account Manager to own and grow a portfolio of existing B2B customers across industries including Oil & Gas, Mining, Utilities and Manufacturing. This is a commercial, revenue-carrying role focused on customer retention, account growth and long-term value. You'll build strong relationships with customers, identify expansion opportunities and ensure they continue to realise measurable value from the platform. What You'll Do Own customer retention, renewals and commercial outcomes across your portfolio. Identify and close expansion opportunities across new sites, business units, use cases and solutions. Build relationships from day-to-day users through to senior decision-makers and executive sponsors. Lead business reviews, demonstrating customer value and identifying future opportunities. Monitor customer adoption and proactively address risks to retention and growth. Develop account plans to identify whitespace and drive expansion. Maintain accurate CRM records and provide reliable renewal and revenue forecasts. Partner with Customer Success, Product, Implementation and Support teams to deliver strong customer outcomes. Act as a trusted customer advocate and bring market insight back into the wider business. What You Bring 3+ years' experience in B2B account management, customer success with revenue ownership, or full-cycle sales; SaaS experience preferred. A proven track record of achieving retention, renewal and/or expansion targets. Strong commercial instincts and the ability to identify and close growth opportunities. Experience in Oil & Gas, Mining, Utilities or Manufacturing is an advantage. Strong communication and executive relationship-building skills.

What you’ll do

Manage a portfolio of B2B customers to ensure retention, renewals, and commercial growth. Identify expansion opportunities and lead business reviews to demonstrate platform value to senior decision-makers.

Requirements

Requires 3+ years of experience in B2B account management or SaaS sales with a proven track record of meeting revenue targets. Experience in the Mining, Oil & Gas, Utilities, or Manufacturing industries is preferred.

Listed skills

• CRM Management · Preferred
• Account Management · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account Management
• Customer Retention
• Revenue Growth
• B2B Sales
• Relationship Building
• CRM Management
• Revenue Forecasting
• Customer Success
• Strategic Account Planning
• Executive Communication

Job areas

• Sales
• Customer Service & Support
• Software
• Energy