Branch Manager

Job summary

The Branch Manager oversees daily branch operations, including staff supervision, inventory control, and financial performance monitoring. They ensure high-quality customer service while maintaining safety standards and coordinating logistics for service technicians and drivers.

Job details

POSITION PROFILE: The Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer. PRIMARY DUTIES AND RESPONSIBILITIES: · Responsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employees · Ensure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productive · Ensure all employees are working in a safe manner and location safety requirements are met · Schedule maintenance and maintain records for service vehicles including filing logbooks and service reports. · Replenish inventory and equipment from daily work orders and technician requests · Coordinate shipments of commercial equipment for installation · Ensure arrangements have been made for Service Technician or Route Driver drive-bys on past due accounts · Co-ordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt deliveries · Arrange for auto-dialer to be run at appropriate times · Manage customer accounts, approve, and enter account adjustments and credits · Authorize and forward sales leads, on-call payments, and contest tracking · Assist customers on the phone and in-person with questions, technical advice, troubleshooting, issues, deliveries, and requests for service · Follow-up with orders from suppliers · Monitor, order, and authorize the purchase of janitorial, office, and other branch supplies · Approve and GL code packing slips and invoices and send to Cambridge accounts payable for payment processing · Maintain open order report and ensure all orders are closed in a timely manner for month-end · Develop and implement employee performance plans and conduct regular performance reviews · Regularly conduct ride-a longs and job observations. · Work with the area supervisor to coordinate daily logistics · Promote teamwork within all departments of the branch · Actively participate in forming and upkeeping a Health and Safety culture, H&S committee, and other related activities. · Maintain CWC policies, SOPs and other procedures · Coach and counsel reporting supervisors/leads and address performance issues in a timely manner. · Co-ordinate counts, data entry, balancing for inventory · Arrange for equipment and booth drop-off and pick-up for home shows · Create and process customer damage claims · Adhere to all Company policies and procedures · Perform other related duties as assigned QUALIFICATIONS: Completion of post-secondary education is preferred 3-5 years of Management/Supervisor experience required Experience in the water treatment industry and two to three years customer service experience or equivalent background is a definite asset Strong knowledge of branch financials including an understanding of the factors that affect financial performance Positive attitude, work ethic, and good communication skills, including written and oral and comprehension Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment Pleasant, professional, friendly customer service demeanor is a must Proficient Microsoft Office skills (Outlook, Excel Word, PowerPoint) Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneously A versatile self-starter with a demonstrated ability to lead, supervise direct, promote teamwork, and train employees, including organizing, prioritizing, and scheduling work assignments Solid problem identification, negotiation, conflict resolution, and people management skills PHYSICAL DEMANDS: Medium strength –occasional lifting of up to 40 lbs Hand and finger dexterity is required Movement – stooping/bending, stretching, twisting, and reaching from various heights Doing inventory counts, ride-a longs, dispatching Technicians and Drivers. We Offer Compensation Employee referral bonus Annual performance review (potential pay increase) Benefits Dental care Extended health care Life insurance Vision care Employee assistance program RRSP match (after three months) Work/Life Balance No weekends! No late nights! Monday through Friday Paid time off Paid holidays Training Paid Culligan training Direct Career Tracks: We love to promote from within! Office Manager Sales Representative Management Additional Perks Employee discounts Supportive Workplace Non-toxic work environment Open door policy with management Company lunches, dinners, and parties! Our Mission As the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water. Our Values Courage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do. Apply today! We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. Please be aware of employment scams. Culligan will never ask you to make payment for your application or ask you to provide confidential information before an official offer of employment is made. "This job posting is for an existing vacancy" #IND-HP

What you’ll do

The Branch Manager oversees daily branch operations, including staff supervision, inventory control, and financial performance monitoring. They ensure high-quality customer service while maintaining safety standards and coordinating logistics for service technicians and drivers.

Requirements

Candidates must have 3-5 years of management or supervisory experience and strong knowledge of branch financials. Completion of post-secondary education is preferred, along with proficiency in Microsoft Office and excellent interpersonal skills.

Benefits

• Dental care
• Extended health care
• Life insurance
• Vision care
• Employee assistance program
• RRSP match
• Paid time off
• Paid holidays
• Employee referral bonus
• Employee discounts

Listed skills

• Customer service · Preferred
• management · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Inventory management · Preferred
• scheduling · Preferred
• Supervision · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Management
• Supervision
• Customer service
• Inventory management
• Financial performance analysis
• Staff training
• Conflict resolution
• Logistics coordination
• Microsoft Office
• Communication skills
• Problem identification
• Health and safety compliance
• Performance management
• Scheduling
• Technical troubleshooting

Job areas

• Management & Leadership
• Customer Service & Support
• Logistics
• Administrative
• Sales

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