Service Administrator

Job Summary: Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location We are looking for a talented Service Administrator to join our Distribution business in (Candiac, QC). 100% Onsite This role will make an impact in the following ways: * Serve as the first point of contact for customers, providing professional and timely support. * Create and manage work orders while ensuring accurate service documentation. * Coordinate and dispatch field technicians based on customer needs, priorities, and technician availability. * Communicate with customers regarding service requests, scheduling, and work status updates. * Support service operations by maintaining accurate records and updating service systems. * Assist with warranty administration and service-related processes. * Participate in a paid after-hours emergency phone rotation (approximately one week per month). * Adhere to Cummins Health, Safety & Environmental policies. Cummins is an equal opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, or other status protected by law.

The Service Administrator serves as the primary point of contact for customers, managing work orders and coordinating field technician dispatches. They also provide operational support, maintain service records, and participate in an after-hours emergency rotation.

Candidates must possess a high school diploma or equivalent and significant relevant work experience. The role requires strong organizational skills and the ability to manage service operations and technician scheduling effectively.

• Company Pension Plan • Medical Insurance • Dental Insurance • Life Insurance • Health Savings Account

• Customer servicePreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Customer Service
• Work Order Management
• Dispatching
• Service Documentation
• Scheduling
• Warranty Administration
• Technical Support
• Operations Support
• Communication
• Emergency Response
• Health and Safety Compliance
• Organizational Skills
• Service Operations
• Management
• Environmental Policy
• Operations
• Environment Health And Safety

• Customer Service & Support
• Administrative
• Manufacturing
• Logistics
• Service Administrator
• Server Administrator
• Systems Aministrators
• Network and Computer Systems Administrators

Minimum education

High school

Minimum experience

2+ years

Apply by

Nov 20, 2026

Posting language

English

Working hours

40 hours per week