Pharmacy Operation Manager

Job summary

Lead daily pharmacy operations and pharmacist practice, including dispensing, prescription review, patient care, staffing, inventory, billing, and regulatory compliance. Monitor performance and quality, address incidents and operational issues, and improve workflows in collaboration with internal teams and external healthcare partners.

Job details

Description Description Custom Health provides a comprehensive tech-enabled med management and managed care solution resulting in 98% medication adherence for our patients across the United States and Canada. Operations are powered by proprietary software which orchestrates fully automated owned and network pharmacies, at-home medication management solutions, real-time clinical oversight by 200+ pharmacist-lead clinicians and the collection of real-time, real-world data and insights. Position Summary The Pharmacy Operations Manager / Pharmacist (Logistics focus) leads the safe, efficient, compliant, and patient-centered delivery of pharmacy services. This role combines pharmacist practice responsibilities with operational leadership, including dispensing workflow, patient care, team leadership, inventory, quality, compliance, and performance management. The successful candidate must be a licensed pharmacist in good standing with the applicable provincial regulatory authority. Key Responsibilities Lead daily pharmacy operations, including dispensing, prescription verification, workflow management, inventory, billing, patient service, and team scheduling. Practice as a pharmacist in accordance with applicable legislation, professional standards, pharmacy policies, and patient-safety requirements. Review prescriptions for appropriateness, accuracy, interactions, allergies, contraindications, dosing concerns, and therapeutic issues. Provide patient counselling and collaborate with prescribers and other healthcare professionals to resolve medication-related issues. Supervise, coach, schedule, train, and support pharmacists, pharmacy technicians, assistants, and support staff. Ensure employees work within their scope of practice and follow required procedures, documentation, quality standards, and professional expectations. Maintain compliance with pharmacy regulations, controlled-substance requirements, privacy obligations, workplace health and safety requirements, and quality-assurance standards. Oversee medication inventory, multidose prescription packaging, purchasing, supplier relationships, recalls, expiry management, waste reduction, and secure handling of controlled substances and hazardous materials. Monitor pharmacy performance, including prescription volumes, turnaround time, dispensing accuracy, labor utilization, inventory costs, billing issues, patient satisfaction, and service levels. Investigate medication incidents, near misses, complaints, and operational issues; implement corrective actions and continuous-improvement initiatives. Support budgeting, cost control, workflow optimization, technology implementation, and pharmacy-service growth. Partner with Operations, Clinical, Finance, HR, IT, payers, suppliers, and healthcare providers to improve service delivery and operational performance. Working conditions This role may require onsite pharmacy work, standing for extended periods, handling medication inventory, and occasional flexibility to support operational requirements. The successful candidate must meet all applicable licensing, privacy, background-check, health and safety, and training requirements. Requirements Required qualifications Bachelor of Science in Pharmacy, Doctor of Pharmacy, or equivalent recognized pharmacy degree. Current pharmacist registration and license in good standing with the applicable provincial pharmacy regulatory authority. Minimum of [3–5] years of pharmacy-practice experience. Previous supervisory, team-lead, or pharmacy-operations experience. Strong knowledge of pharmacy regulations, medication safety, controlled substances, privacy, quality assurance, and health and safety requirements. Experience using pharmacy-management, dispensing, inventory, and third-party billing systems. Strong clinical judgment, communication, leadership, organization, problem-solving, and relationship-management skills. Ability to work effectively in a fast-paced, regulated environment and manage competing priorities. Preferred Qualifications Experience in specialty pharmacy, digital health, central fill, mail-order, compounding, long-term care, or high-volume pharmacy operations. Experience with specialty medications, payer coordination, prior authorization, patient-support programs, or medication adherence. Additional prescribing authority, injection certification, or other applicable clinical credentials. Experience managing budgets, KPIs, quality improvement, pharmacy technology, or process-improvement initiatives. Postgraduate education in pharmacy administration, healthcare administration, business, leadership, or a related field.

What you’ll do

Lead daily pharmacy operations and pharmacist practice, including dispensing, prescription review, patient care, staffing, inventory, billing, and regulatory compliance. Monitor performance and quality, address incidents and operational issues, and improve workflows in collaboration with internal teams and external healthcare partners.

Requirements

Requires a recognized pharmacy degree, current pharmacist registration and licensure in good standing, at least 3–5 years of pharmacy-practice experience, and prior supervisory or pharmacy-operations experience. Candidates should have strong knowledge of pharmacy regulations and medication safety, experience with pharmacy-management, dispensing, inventory, and billing systems, and strong leadership, communication, and problem-solving skills.

Listed skills

• Continuous Improvement · Preferred
• Pharmacy Operations · Preferred
• Quality assurance · Preferred
• Regulatory Compliance · Preferred
• Patient Counseling · Preferred
• Team Leadership · Preferred
• Inventory management · Preferred
• Medication Safety · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pharmacy Operations
• Prescription Verification
• Medication Safety
• Patient Counseling
• Team Leadership
• Staff Training
• Inventory Management
• Regulatory Compliance
• Controlled-Substance Management
• Quality Assurance
• Performance Management
• Workflow Optimization
• Budgeting and Cost Control
• Pharmacy Management Systems
• Third-Party Billing
• Continuous Improvement

Job areas

• Healthcare
• Management & Leadership
• Logistics

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