Engagement Manager

Job summary

The role focuses on managing customer relationships through strategic account planning, business development, and achieving revenue targets. It involves coordinating between sales and delivery teams to identify new opportunities and ensure quality program execution.

Job details

Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems. With over 17,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy. Job Description for Program Manager: Customer relationship management by strategic account planning, business development, and customer satisfaction. In collaboration with sales and delivery teams, identify business opportunities by interacting with existing and new customers at various levels, contributing to business growth. Responsible for achieving revenue targets per budget and business ask. Map current/new customers to various business groups for account mining Regular follow-up with customers on the new opportunities Work on proactive business proposals along with delivery and sales Preparing business case for new projects, presenting viable proposals for approval Pursue with customers for approval of business proposals till PO is issued Work with Talent acquisition and delivery teams for timely resource fulfillment and support onboarding of new hires Interfacing with the global delivery teams to ensure quality and timely program execution. In-person meetings with customers regularly and develop professional and personal relationships. Conduct and/or attend periodic cadence meetings (daily/weekly/monthly) with customers for technical and business discussions. Reviewing any customer escalations and coordinating with offshore for quicker resolution Provide key inputs to delivery and sales heads in preparation of customer satisfaction improvement plans, customer visits, delivery heads visits, etc. Responsible for overall Project status and communications with customer managers as a Single Point of Contact Project scoping and helping customers in drafting SoWs/proposals. Cover Delivery visit meetings and compile and follow up actions till closure. Position Requirements: Bachelor’s / master’s degree in mechanical / Aeronautical engineering. An MBA degree is an added advantage. Thorough understanding of project/program management techniques like PMP, CSM etc. 15 plus years experience in project or program management of multidisciplinary projects in aircraft structures working with major Aircraft OEMs or Tier-1s or Engineering Services providers. Position is based in Toronto Canada, and needs to travel to other locations like Calgary, Victoria etc.. for meetings with customers on a need basis. Excellent problem-solving ability and verbal and written communication and presentation skills. Experience developing and maintaining relationships and partnerships with customers, stakeholders, and peers with experience managing large teams / complex programs This job requires travels to customer sites

What you’ll do

The role focuses on managing customer relationships through strategic account planning, business development, and achieving revenue targets. It involves coordinating between sales and delivery teams to identify new opportunities and ensure quality program execution.

Requirements

Candidates must have a bachelor's or master's degree in mechanical or aeronautical engineering and over 15 years of experience in aircraft structures program management. Proficiency in PMP or CSM methodologies and the ability to travel to customer sites are required.

Listed skills

• written communication · Preferred
• Problem solving · Preferred
• Stakeholder Management · Preferred
• Business development · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Relationship Management
• Strategic Account Planning
• Business Development
• Program Management
• Project Scoping
• Revenue Growth
• Stakeholder Management
• Resource Fulfillment
• Aircraft Structures
• Problem Solving
• Verbal Communication
• Written Communication
• Presentation Skills
• Account Mining
• Proposal Development
• Customer Satisfaction

Job areas

• Engineering
• Management & Leadership
• Sales
• Consulting
• Transportation