Assistant SSC Manager

Job summary

Leads and trains associates across customer service, order management, purchasing, warehouse operations, office administration, and truck management while supporting daily store operations. Oversees freight, shrink, margins, overtime, delivery truck coordination, safety compliance, and staff performance feedback, and may assume store management duties when needed.

Job details

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Assistant Manager to join our TEAM! As the Assistant Manager we need some who will management skills that will lead our associates, train, purchasing and staff performance evaluations. Primary Objective Ensures daily store operations are performed in accordance with company policies and procedures. Major Function and Scope Trains and leads associates in areas of customer service, order management, purchasing, warehouse duties, office administration, truck management, and system processes. Coordinates delivery truck deliveries and maintenance. May perform a variety of customer service, warehouse, and office administration duties as necessary. Acts as the contact person for various computer systems. Provides feedback to management regarding staff performance evaluations. Responsible for the overall operations with regards to freight, shrink, margins and overtime. Assures customer confidence is achieved on a consistent basis. Ensures associates follow standard safety procedures in order to be in compliance with safety program corporate standards. May assume management responsibilities in the absence of the SSC or Stone Manager. May perform other related duties as required. Experience And Knowledge Required HS diploma or equivalent experience; [some college preferred]; Computer Software Knowledge (Word, Excel, Lotus Notes),Certified Forklift Operator 5 or more years customer service and warehouse experience. Competencies Math skills; Organization Skills, Training, Communication and Multi-tasking abilities; time management; leadership, teamwork, judgement, safety conscious. We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company RRSP, Employee Purchase Discount, and Tuition Reimbursement. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Dont Work participant. Job Type Sales Jobs Req ID 94905

What you’ll do

Leads and trains associates across customer service, order management, purchasing, warehouse operations, office administration, and truck management while supporting daily store operations. Oversees freight, shrink, margins, overtime, delivery truck coordination, safety compliance, and staff performance feedback, and may assume store management duties when needed.

Requirements

Requires a high school diploma or equivalent experience, with some college preferred, and five or more years of customer service and warehouse experience. Requires computer software knowledge, forklift operator certification, and skills in math, organization, training, communication, multitasking, time management, leadership, teamwork, judgment, and safety awareness.

Benefits

• Company RRSP
• Employee Purchase Discount
• Tuition Reimbursement

Listed skills

• Leadership · Preferred
• Training · Preferred
• Customer service · Preferred
• Warehouse operations · Preferred
• Office Administration · Preferred
• Safety Compliance · Preferred
• Organization · Preferred
• Communication · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Training
• Customer Service
• Order Management
• Purchasing
• Warehouse Operations
• Office Administration
• Truck Management
• Staff Performance Evaluation
• Inventory Shrink Control
• Freight Management
• Margin Management
• Safety Compliance
• Organization
• Communication
• Time Management

Job areas

• Management & Leadership
• Customer Service & Support
• Logistics
• Retail
• Sales

More jobs from Dal-Tile LLC