Customer Service Lead

Job summary

The Customer Service Lead will manage hazardous waste logistics, including manifest preparation and regulatory compliance, while serving as the primary point of contact for healthcare clients. They will also collaborate with production and transport teams to resolve customer issues and analyze operational data to improve service delivery.

Job details

Make a meaningful impact in healthcare while growing your career. Daniels Health is seeking a Customer Service Lead to be the trusted voice for our healthcare clients; ensuring every interaction is smooth, solutions-focused, and service-driven. Check out more about our Customer Service team here: https://www.danielshealth.com/knowledge-center/life-customer-service-representative-daniels-health About Daniels Health We’re on a mission to make healthcare safer. Daniels Health provides reusable medical waste containers designed to reduce needlestick injuries and support sustainability. After use, we professionally clean and sanitize each container for reuse, while responsibly disposing of medical waste at our treatment facilities. Our closed-loop system ensures safety, compliance, and environmental responsibility for our customers. \n What You’ll Do: Support all customer service and administrative functions related to hazardous waste logistics, including preparing and closing manifests, creating route books, scheduling with third-party incinerators, and ensuring regulatory compliance Serve as the first point of contact for hospitals and healthcare facilities via phone and email Investigate and resolve customer requests and complaints using Salesforce Coordinate with production and transport teams to ensure timely deliveries Create and distribute manifests, tracking forms, and process documents Support daily routing logistics and inventory coordination Collaborate across departments to manage account changes and generate reports Analyze customer and operational data to identify trends and improve service delivery Continuously seek ways to improve processes and enhance customer experience Must-Have Qualifications: 3-5 years of customer service or administrative experience 2-5 years of leadership experience Ability to work independently onsite with minimal supervision, demonstrating strong self-management and decision-making skills Proficiency in Microsoft Office; Salesforce experience is a plus Comfortable working with data to support decisions and process improvements Highly organized, adaptable, and able to manage multiple priorities Willingness to work flexible hours, including weekends or holidays as needed Nice-to-Have Qualifications: Experience in healthcare, logistics, or service-based industries Proven track record of improving processes or customer satisfaction Familiarity with inventory or routing systems Experience working with hazardous waste admin Why You’ll Love Working Here: Industry Leader: Over 20 years of excellence in medical waste management with top-tier NPS and delivery-reliability scores 401K Matching: 50% employer match on up to 6% contribution (up to 3% employer contribution), with match starting Day 1, 5 year vesting schedule Comprehensive Benefits: Medical, Dental, and Vision coverage effective Day 1; paid short-term disability; company-sponsored life insurance; and more Job Stability: As an essential healthcare service provider, we’re recession-proof and non-seasonal Permanent Role: Full-time, Monday - Friday, 8:00 AM- 5 PM Empowering, visionary culture: We think differently, act boldly, and value authenticity, creativity, and trust. Our team thrives on innovation, agility, and purpose-driven work, where every unique talent contributes to meaningful impact in healthcare \n $27.97 - $29.13 an hour Actual compensation within this range will depend on factors unique to each candidate, such as prior experience, skill, certifications, and work location. Pay variations by location reflect local conditions and differences in the cost of labor. At Daniels Health, we are committed to supporting our employees’ well-being, work-life balance, and career growth through a comprehensive benefit package. Eligible employees enjoy benefits such as medical, dental, and vision insurance, retirement savings plans with company match contributions, paid vacation and sick time, wellness resources, life insurance, and professional development opportunities. \n Ready to Apply? We’d love to hear from you! Click “Apply” to start your journey with Daniels Health. Our hiring process includes a brief phone screen, on-site interview, and a video interview. We’re excited to meet candidates who are passionate about service and eager to grow. Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

What you’ll do

The Customer Service Lead will manage hazardous waste logistics, including manifest preparation and regulatory compliance, while serving as the primary point of contact for healthcare clients. They will also collaborate with production and transport teams to resolve customer issues and analyze operational data to improve service delivery.

Requirements

Candidates must have 3-5 years of customer service or administrative experience and 2-5 years of leadership experience. Proficiency in Microsoft Office and the ability to work independently onsite are required, with Salesforce experience considered a plus.

Benefits

• 401k Matching • Medical Insurance • Dental Insurance • Vision Insurance • Short-term disability • Life insurance • Paid vacation • Sick time • Wellness resources • Professional development

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Regulatory Compliance · Preferred
• Administrative Support · Preferred
• Leadership · Preferred
• Data analysis · Preferred
• Decision Making · Preferred
• Communication · Preferred
• Logistics · Preferred
• Microsoft Office · Preferred
• Inventory management · Preferred
• Process Improvement · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Leadership
• Administrative support
• Logistics
• Regulatory compliance
• Salesforce
• Microsoft Office
• Data analysis
• Inventory management
• Problem solving
• Communication
• Organization
• Time management
• Decision making
• Process improvement
• Healthcare Industry Knowledge
• Administrative Functions
• Biomedical Waste
• Management
• Decision Making
• Customer Service
• Regulatory Compliance
• Creativity
• Innovation
• Operational Data Store
• Service Delivery Improvement
• Vision Insurance
• Visionary
• Scheduling
• Process Improvement
• Coordinating
• Reliability

Job areas

• Customer Service & Support
• Logistics
• Healthcare
• Administrative
• Management & Leadership
• Customer Service Lead
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives