Salesforce Business Systems Analyst

Salesforce Business Systems Analyst (with experience in medical device manufacturing and Field Operations) Location: Remote in Canada Only Year of Experience: 8+ Years Type: Contract Role Overview We are seeking a highly skilled Salesforce Business Systems Analyst (BSA) with strong expertise in Salesforce Sales Cloud and experience supporting custom mobile application development (preferably Angular based). This role goes beyond traditional CRM and involves supporting a complex Medical Devices commercial ecosystem, where Salesforce is used to manage: Sales and account management Consignee stock tracking Inventory consumption during surgical procedures Defect, returns, and replacement processes The ideal candidate will partner with Sales, Field Operations, Supply Chain, and Clinical teams to design scalable solutions and enable seamless execution through integrated mobile applications for field users. Key Requirements 8+ years of experience as a Business Analyst / Business Systems Analyst 5+ years of Salesforce Sales Cloud experience Mandatory: Experience in Medical Devices / Healthcare Manufacturing domain Strong understanding of: Consignment inventory models Surgical/clinical product usage tracking Returns, defects, and replacement workflows Customer Case Management Preferred: Experience with custom mobile application development (Angular or similar frameworks) Proven expertise in: Requirements gathering & documentation (user stories, BRDs) Process mapping across sales + operations workflows Stakeholder management across business and IT Experience integrating Salesforce with ERP / inventory / external systems Hands-on experience in Agile/Scrum delivery models Key Responsibilities Gather and translate business requirements across Sales, Field Operations, and Supply Chain into user stories and functional designs Design and support Salesforce solutions covering the following: Sales lifecycle management Consignee stock tracking and visibility Stock consumption capture during surgical procedures Defect reporting, returns, and replacement processes Case Management Collaborate closely with mobile application teams to: Define field-user workflows and UX journeys Enable offline/real-time data capture for surgical and inventory events Ensure seamless integration between Salesforce and mobile apps Facilitate discussions with Sales Ops, Field Sales, Clinical Specialists, and Operations teams Lead backlog grooming, sprint planning, and Agile ceremonies Drive UAT, user training, and change management initiatives Support reporting and analytics for: Inventory utilization Field consumption trends Defect/return tracking Ensure data accuracy, governance, and compliance within a regulated environment Preferred Certifications Salesforce Certified Administrator Salesforce Certified Business Analyst Salesforce Sales Cloud Consultant Nice to Have Experience working on field sales or clinical mobile applications Exposure to FDA / regulatory / quality processes in MedTech Understanding of ERP integration (JDE, SAP, Oracle, etc.) Experience with offline-first mobile architectures

The role involves translating business requirements from Sales, Field Operations, and Supply Chain into functional Salesforce designs and user stories. The analyst will specifically support consignment stock tracking, surgical product usage, and the integration of Salesforce with custom mobile applications.

Candidates must have over 8 years of BA experience, including 5+ years with Salesforce Sales Cloud and mandatory experience in the medical device or healthcare manufacturing domain. Proficiency in Agile delivery and experience with custom mobile app development (Angular) is preferred.

• AngularPreferred
• Requirements gatheringPreferred

Identified from the job description. Confirm important requirements above.

• Salesforce Sales Cloud
• Business Systems Analysis
• Requirements Gathering
• Process Mapping
• Stakeholder Management
• Agile/Scrum
• User Acceptance Testing
• ERP Integration
• Angular
• Medical Device Manufacturing
• Consignment Inventory Management
• Case Management
• User Stories
• Functional Design
• Change Management
• Data Governance

• Technology
• Healthcare
• Manufacturing
• Software
• Consulting

Minimum experience

10+ years

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available