Customer Service Representative

Job summary

The representative will manage front office operations and assist customers with inquiries regarding their vehicle repair status. They will also collaborate with production managers and estimators to ensure timely vehicle delivery.

Job details

Are you an Administrative Professional with exceptional customer service skills looking for an opportunity to be part of a great team in a busy collision center? Fix Auto Kelowna is seeking a passionate and committed Customer Service Representative to join our team. At Fix Auto, we are committed to delivering the highest degree of customer satisfaction through superior workmanship and service. As our customer service representative, you will be the face of our company and play a critical role in our customer satisfaction. Our ideal candidate thrives in a fast-paced environment where every day is different. Your customer service skills are second to none and you can change your approach quickly to deal with different situations and people. The successful candidate in this role can expect to earn between $20.00 and $25.00 per hour depending on experience. Here are some other reasons you want to join our team: * Competitive compensation plan and industry-leading benefits. * Short- and Long-Term Disability benefits so that you have income support in the event you become unwell. * A health care spending account once you complete two years of employment! * Employer-matched RRSP plan to assist you in planning for the future. * Legacy Awards program so that you can travel on us, starting at 5 years! * Opportunity for training, development, and career growth within Fix Auto. * Support from management, and other team members to help you succeed. * We are passionate about the work we do and our employees. Responsibilities: * Assist customers in person, over the phone and through e-mail to respond to inquiries and provide information on where their vehicle is in the repair process. * Effectively manage front office operations to ensure efficient organization * Provide support to the various departments within the Collision Centre * Collaborate with production manager and estimators to ensure vehicles are on track for a timely delivery. * Complete booking for estimate and repairs * Perform other tasks and duties as required. Our Ideal Requirements: * A high school diploma and valid Driver’s License are required * Prior experience in an administrative capacity or insurance/collision industry is preferred * Exceptional customer service and communication skills with the ability to provide service that is fast, easy, caring, right and clear * Superior interpersonal skills with the ability to adapt your approach to different personalities * Strong attention to detail and the ability to manage multiple priorities effectively * A team player with a positive can-do attitude If you think this position would be a great fit for you, apply with us today!

What you’ll do

The representative will manage front office operations and assist customers with inquiries regarding their vehicle repair status. They will also collaborate with production managers and estimators to ensure timely vehicle delivery.

Requirements

Candidates must have a high school diploma and a valid driver's license. Prior experience in an administrative capacity or the collision/insurance industry is preferred.

Benefits

• Competitive compensation plan • Industry-leading benefits • Short-term disability benefits • Long-term disability benefits • Health care spending account • Employer-matched RRSP plan • Legacy awards program • Training and development • Career growth opportunities

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Organization · Preferred
• adaptability · Preferred
• Administrative Support · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Multi-Tasking · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Administrative support
• Communication skills
• Interpersonal skills
• Attention to detail
• Multi-tasking
• Problem solving
• Organization
• Time management
• Adaptability
• Teamwork
• Valid Driver's License
• Planning
• Management
• Customer Service
• Communication
• Training And Development
• Front Office
• Interpersonal Communications
• Operations
• Production Management
• Income Support
• Detail Oriented

Job areas

• Customer Service & Support
• Administrative
• Trades
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives