Parts Advisor

Are you a seasoned parts professional who takes pride in getting the right part the first time? Chinook Equipment in Nisku is growing and seeking a Parts Advisor. The Parts Advisor will work primarily at the front counter assisting customers in various parts orders and rentals, as well as supporting our internal Technicians and Sales staff in getting them the parts they need to ensure overall customer satisfaction. We have entered into an exciting stage as we are now an authorized Bobcat equipment dealer, and want you to be part of the excitement! Why You BELONG at Chinook Equipment: * Deep community roots, a family-oriented and friendly workplace which values employees * Competitive compensation plan with industry-leading health & dental benefits, Employee/Family Assistance Program, and Life Insurance so you and your family are covered * Travel reward program where you can travel on us beginning at 5 years of employment * Opportunity for growth and advancement within the organization via training and continuous improvement * Supportive and caring leadership and team environment Key Responsibilities of a Parts Technician: * Assist all customers in sourcing and ordering parts in a friendly, professional and efficient manner * Take orders for parts by telephone, email, retail counter and for our internal technicians * Provide accurate parts and freight quotes to customers and sales staff * Inform customers of companion part requirements and specials * Maintain effective communication within the department and with other departments/individuals in the branch (keeping them informed of the status of back-ordered or special-order parts to ensure a timely turnaround of parts needed for internal jobs, etc.) * Accurately process all customer transactions such as returns, orders, quotes * Assist in parts driving/pick up and yearly inventory counts What You Bring: * Parts counter experience in heavy equipment, automotive or working with a private/third party parts retailer * Committed team player with the ability to work independently and as a team * Exceptional customer service and communication skills including the ability to use tact, sensitivity, empathy and professionalism when interacting with customers and employees over the phone and in-person. * Strong attention to detail with automotive/equipment systems aptitude and a demonstrated computer efficiency * The ability to perform physical work which includes repetitive lifting of up to 50lbs * Valid Driver’s License * Ability to provide a clear criminal record check Our Story: Chinook Equipment is a growing equipment dealership group committed to teamwork and making a positive impact in our communities. With locations across Alberta in Lethbridge, Pincher Creek, Strathmore and Nisku, we are Bobcat dealer and we pride ourselves on being the Number 1 Hyundai Construction Equipment dealership group in Canada, with product offerings in the Agricultural markets in Southern Alberta. As a family-owned business, we strive to ensure our values of Teamwork, Family, Integrity and Community are engrained in our workplace and all that we do.

The Parts Advisor assists customers and internal staff with sourcing, ordering, and quoting parts at the front counter. They are also responsible for processing transactions, managing inventory, and maintaining effective communication across departments.

Candidates must have prior parts counter experience in automotive or heavy equipment and possess strong communication and computer skills. A valid driver's license and the ability to perform physical work, including lifting up to 50lbs, are required.

• Health insurance • Dental benefits • Employee/Family Assistance Program • Life insurance • Travel reward program • Training and development

• Customer servicePreferred
• TeamworkPreferred
• Problem solvingPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Parts sourcing
• Customer service
• Inventory management
• Communication
• Attention to detail
• Computer efficiency
• Heavy equipment knowledge
• Automotive systems aptitude
• Order processing
• Technical support
• Teamwork
• Problem solving
• Physical lifting
• Sales support
• Freight Quotes
• Empathy
• Tactfulness
• Professionalism
• Effective Communication
• Valid Driver's License
• Customer Service
• Heavy Equipment
• Continuous Improvement Process
• Sales
• Leadership
• Detail Oriented

• Customer Service & Support
• Trades
• Retail
• Logistics
• Agriculture
• Parts Advisor
• Parts Counter Representative
• Shop Sales Assistants
• Parts Salespersons

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week