Team Leader, Accident Benefits (West)

What can you expect in this role? * Reporting to the Accident Benefits Manager, you have a fraud focus and will be accountable for the leadership and technical direction of your team relative to efficient handling of all aspects of claims in accordance with the Insurance Act and the Statutory Accident Benefits Schedule. * You will provide direction on completing detailed investigations of claims where fraud indicators are detected * You will collaborate with our National SIU Investigations Team to develop investigation strategies * Provide guidance, on-the-job training, technical instructions and direct leadership to your team relative to performance, productivity, personal conduct and adherence to processes and Corporate policies and procedures. * Complete audits by reviewing and monitoring claims files and providing effective feedback. * Foster team development by identifying training opportunities and keeping yourself and team informed of changes to policies and procedures. * You will provide coaching, mentoring and performance feedback to your team * Manage expenses and annual operating budget for the team. * Conduct interviews for vacancies within your team or the line and making recommendations for new hires. * Other duties as assigned What do you bring to the role? * University degree in any discipline or a college diploma in a related field or the CIP designation. * Minimum of 5 years' experience in Accident Benefits with a fraud/SIU focus and/or previous leadership experience. * Computer proficient in MS Word and Excel * Professional, friendly and courteous in all interactions, whether with customers or co-workers. * Perform well in a busy operation and remain calm under pressure. * Team player adaptable to a changing environment. * Strong written and verbal communication skills. * Demonstrated organizational, negotiation, analytical and interpersonal skills are essential. Salary range: $88,000 - $138,000

The Team Leader will oversee the technical direction and performance of the Accident Benefits team with a specific focus on fraud detection and investigation. Responsibilities include coaching staff, managing budgets, conducting audits, and ensuring compliance with the Insurance Act and Statutory Accident Benefits Schedule.

Candidates must possess a university degree, college diploma, or CIP designation along with at least 5 years of experience in Accident Benefits with a focus on fraud or SIU. Strong organizational, analytical, and communication skills are required to manage a busy operation effectively.

• LeadershipPreferred
• CommunicationPreferred

Identified from the job description. Confirm important requirements above.

• Accident Benefits
• Fraud Investigation
• Leadership
• Claims Management
• Insurance Act
• Statutory Accident Benefits Schedule
• SIU Investigations
• Performance Management
• Coaching
• Mentoring
• Budget Management
• Auditing
• Negotiation
• Analytical Skills
• Communication
• Interpersonal Skills
• Composure
• Microsoft Word
• Customer Identification Program
• Interpersonal Communications
• Mentorship
• Operating Budget
• Team Building
• Verbal Communication Skills
• Investigation
• Calmness Under Pressure

• Finance & Accounting
• Management & Leadership
• Security & Safety
• Vice President/Benefits Consultant
• Claims Supervisor
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

Minimum education

Professional degree

Minimum experience

5+ years

Posting language

English

Working hours

40 hours per week