Account Manager - Inside Sales
The Account Manager serves as a liaison between sales representatives and operations while identifying new business opportunities. Responsibilities include preparing quotes, maintaining databases, and providing exceptional customer service through inquiries and review calls.
- On-site
- Mississauga, ON
- Posted Aug 12, 2026
- 1 position
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Job summary
Mandate: Reporting to the Vice President of Customer Relationship Manager, Sales, the Account Manager- Inside Sales will serve as the key liaison between our sales representatives and the operations team. In this role, you will support existing accounts while also identifying and pursuing new business opportunities through both inside and outside sales outreach. Responsibilities include preparing customer quotes, maintaining and updating databases, and consistently delivering exceptional customer service. Additional duties involve responding to customer inquiries, conducting customer review calls, and fulfilling other tasks assigned by the company. Requirements: Minimum 2 years of sales or operations experience in a 3PL freight forwarding environment Experience in ocean, air, ground, brokerage, or warehousing is considered an asset Bachelor's degree in business or a related field is considered an asset CIFFA certification considered an asset Travel may be required What You Offer: Proficiency in establishing rapport and developing solid relationships with potential leads and key customer contacts Ability to ask the right questions, listen carefully and understand customers' needs Proven problem-solving skills Excellent communication skills What We Offer: Equal opportunity employer Competitive compensation Comprehensive health and dental care Balance between work and home life Opportunities for professional development and career growth
What you’ll do
The Account Manager serves as a liaison between sales representatives and operations while identifying new business opportunities. Responsibilities include preparing quotes, maintaining databases, and providing exceptional customer service through inquiries and review calls.
Requirements
Candidates must have at least 2 years of sales or operations experience within a 3PL freight forwarding environment. A bachelor's degree in business or a related field and CIFFA certification are considered assets.
Benefits
• Health insurance • Dental care • Professional development • Career growth opportunities
Listed skills
- Customer servicePreferred
- Problem solvingPreferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Inside sales
- Customer relationship management
- Freight forwarding
- Problem-solving
- Communication skills
- Relationship building
- Quote preparation
- Database management
- Customer service
- 3PL operations
- Inside Sales
- Outside Sales
- Customer Contacts
- Rapport Building
- Dental Care
- Third-Party Logistics
- Brokerage
- Customer Relationship Management
- Customer Service
- Communication
- Sales
- Freight Forwarding
- Problem Solving
- Operations
- Customer Inquiries
Job areas
- Sales
- Logistics
- Customer Service & Support
- Transportation
- Inside Sales Account Manager
- Account Manager (General)
- Commercial Sales Representatives
- Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products
Additional details
- Minimum education
- Professional degree
- Minimum experience
- 2+ years
- Posting language
- English
- Working hours
- 40 hours per week