Customer Service Representative, Cabinet Game

Job summary

The representative is responsible for selling lottery and gaming tickets while providing efficient and courteous service to patrons. They must also manage cash floats, balance redeemed tickets, and maintain a clean and organized sales environment.

Job details

Delta Bingo & Gaming Role Description SUMMARY: Provides courteous and efficient service to patrons in the sales of lottery products, pocket slot (bingo event) tickets, and Nevada tickets. Interacts with customers daily, promptly responding to all requests courteously and efficiently. Sells and redeems TITO tickets. Applies exemplary customer relations skills that promote a superior company image. Responsible for the accuracy of cash float and redeemed tickets. DUTIES AND RESPONSIBILITIES (Include but are not limited to): * Exemplify Delta Bingo’s Core Values: Community, Innovation & Leadership * Work cooperatively with co-workers and charity members. * Obtain and maintain a valid AGCO license. * Operate with cash float. * Balance cash float and redeemed TITO tickets at the end of the shift. * Replenish inventory and clean TapTix units as required to maintain customer service. * Maintain sales area in a clean and clutter-free fashion. * Understand all of Delta Bingo & Gaming programs and promotions. * Respond to customer inquiries regarding bingo programs, Red 7, promotions, and any other product or service offered at the Gaming Centre. * Immediately refer customer concerns to the Session Manager. * Immediately report potential safety hazards to the Session Manager. * Undertake other tasks and ‘utility’ duties as assigned by the supervisor. * Comply with the Delta Bingo & Gaming dress code. * Behave in a professional manner (e.g. Refrain from the use of foul language). * Must be able to work scheduled shifts. * Demonstrate teamwork attitude through such things as willingness to cover shifts. * Performs other duties as assigned.

What you’ll do

The representative is responsible for selling lottery and gaming tickets while providing efficient and courteous service to patrons. They must also manage cash floats, balance redeemed tickets, and maintain a clean and organized sales environment.

Requirements

Candidates must be able to obtain and maintain a valid AGCO license and demonstrate a professional attitude. The role requires the ability to work scheduled shifts and cooperate effectively with co-workers and charity members.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Inventory management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Cash Handling
• Inventory Management
• Communication
• Teamwork
• Problem Solving
• Attention To Detail
• Professionalism
• Customer Relationship Management
• Sales
• Leadership
• Innovation
• Session Manager SubSystems
• Customer Inquiries

Job areas

• Customer Service & Support
• Hospitality
• Retail
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives