Lounge Attendant (Evans)

Job summary

The Lounge Attendant provides friendly and efficient service to guests while ensuring compliance with alcohol regulations and safety standards. Responsibilities include taking orders, handling transactions, and maintaining a clean and welcoming environment.

Job details

POSITION SUMMARY The Lounge Attendant is responsible for providing friendly, attentive, and efficient service to guests in the lounge area. This role ensures a positive guest experience while maintaining compliance with AGCO alcohol service regulations, health and safety standards, and Delta Bingo policies. ---------------------------------------- KEY RESPONSIBILITIES GUEST SERVICE & EXPERIENCE * Greet and serve guests promptly, courteously, and professionally. * Take orders accurately and deliver food, beverages, and other items efficiently. * Respond to guest inquiries and resolve minor concerns or escalate to management as appropriate. * Maintain a welcoming, clean, and safe environment for all guests. FOOD & BEVERAGE SERVICE * Prepare and serve alcoholic and non-alcoholic beverages in accordance with AGCO regulations. * Follow responsible alcohol service practices, including verifying ID and monitoring consumption. * Assist in food and beverage preparation, stocking, and presentation as needed. * Handle cash, tabs, and point-of-sale transactions accurately. COMPLIANCE & SAFETY * Adhere to AGCO regulations, Delta Bingo policies, and standard operating procedures. * Follow all health, safety, and sanitation guidelines. * Report any unsafe conditions, incidents, or non-compliant behavior to management. TEAMWORK & COMMUNICATION * Collaborate with other lounge and gaming staff to ensure smooth service. * Assist with cleaning, setup, and closing procedures. * Attend team meetings and training sessions as required. ---------------------------------------- QUALIFICATIONS & EXPERIENCE * Previous experience in hospitality, food & beverage, or customer service is preferred. * Strong interpersonal and communication skills. * Ability to work in a fast-paced, guest-focused environment. * Must be legally eligible to serve alcohol in Ontario (Smart Serve certification preferred or required). * Ability to stand for long periods and lift up to 25 lbs as required.

What you’ll do

The Lounge Attendant provides friendly and efficient service to guests while ensuring compliance with alcohol regulations and safety standards. Responsibilities include taking orders, handling transactions, and maintaining a clean and welcoming environment.

Requirements

Candidates should have previous experience in hospitality or customer service and possess strong communication skills. A Smart Serve certification is preferred or required to legally serve alcohol in Ontario.

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Cash handling · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer Service
• Food And Beverage Service
• Cash Handling
• Point Of Sale Transactions
• Alcohol Service
• Interpersonal Skills
• Communication Skills
• Safety Compliance
• Sanitation Guidelines
• Teamwork
• Problem Solving
• Attention To Detail
• Health And Safety Standards
• Management
• Communication
• Standard Operating Procedure
• Point Of Sale
• Sanitation

Job areas

• Hospitality
• Food & Beverage
• Customer Service & Support
• Lounge Attendant
• Waiter / Waitress
• Waiters
• Waiters and Waitresses