Starbucks Manager

Job summary

Oversee daily food and beverage operations, including staffing, supply ordering, quality standards, compliance, cleaning programs, and operating budgets. Lead the team in delivering excellent guest service, addressing concerns, and meeting operational and financial objectives.

Job details

Additional Information Job Number26123821 Job CategoryFood and Beverage & Culinary Location208 St Marys River Drive, SAULT STE. MARIE ON P6A 5V4, Canada VIEW ON MAP ScheduleFull Time Located Remotely?N Position Type Management Pay Range: $53,000-$65,000 annually Bonus Eligible: Y Job Summary Supervises Food and Beverage (F&B)/culinary daily operations, and monitors compliance with all F&B policies, standards, and procedures. Assists in the ordering of F&B supplies, cleaning supplies, and uniforms. Supervises staffing levels to verify that guest service, operational needs, and financial objectives are met. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Maintains the operating budget, and verifies that standards and legal obligations are followed. CANDIDATE PROFILE Education And Experience High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area. OR 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area. CORE WORK ACTIVITIES Assisting in Managing Day-to-Day Operations Orders Food and Beverage (F&B) supplies, cleaning supplies and uniforms. Supervises daily F&B/culinary shift operations and monitors compliance with all F&B policies, standards and procedures. Supports and supervises an effective monthly self inspection program. Operates all department equipment as necessary and reports malfunctions. Supervises staffing levels to verify that guest service, operational needs, and financial objective are met. Encourages and builds mutual trust, respect, and cooperation among team members. Develops specific goals and plans to prioritize, organize, and accomplish work. Maintains the operating budget, and verifies that standards and legal obligations are followed. Celebrates and fosters decisions that result in successes as well as failures. Communicates areas that need attention to staff and follows up to verify understanding. Coordinates cleaning program in all F&B areas (e.g.,General clean), identifying trends and making recommendation for improvements. Follows property specific second effort and recovery plan. Maintains availablility and is approachable to all team members. Demonstrates knowledge of the brand specific service culture. Providing Exceptional Customer Service Provides services that are above and beyond for customer satisfaction and retention. Serves as a role model to demonstrate appropriate behaviors. Manages day-to-day operations, monitors quality, and standards and meets the expectations of the customers on a daily basis. Takes proactive approaches when dealing with guest concerns. Sets a positive example for guest relations. Stays readily available/approachable for all guests. Reviews comment cards and guest satisfaction results with employees. Responds in a timely manner to customer service department request. Additional Responsibilities Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. Analyzes information and evaluates results to choose the best solution and solve problems. Performs hourly job function if necessary. Extends professionalism and courtesy to team members at all times. Maintains budgets, operating statements and payroll progress report. Performs other duties, as assigned, to meet business needs. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Notification to Applicants: Delta Hotels Sault Ste. Marie Waterfront takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call 905-366-5227 or email CanadaApplicationAccommodation@marriott.com and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process. This posting is for an existing vacancy. Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don’t. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what’s most important. With a strong presence in Canada, the United Kingdom, and the United States, Delta Hotels by Marriott is rapidly expanding across markets all around the world. If you enjoy delivering purposeful service and focusing on the details that matter, we invite you to explore jobs at Delta Hotels by Marriott. In joining Delta Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

What you’ll do

Oversee daily food and beverage operations, including staffing, supply ordering, quality standards, compliance, cleaning programs, and operating budgets. Lead the team in delivering excellent guest service, addressing concerns, and meeting operational and financial objectives.

Requirements

Requires a high school diploma or GED and three years of relevant food and beverage, culinary, or related experience, or a two-year degree in a related field and one year of relevant experience. Relevant fields include food service management, hotel and restaurant management, hospitality, and business administration.

Listed skills

• Customer service · Preferred
• Quality Control · Preferred
• Guest Relations · Preferred
• Problem solving · Preferred
• Teamwork · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Food And Beverage Operations
• Culinary Operations
• Staff Supervision
• Customer Service
• Budget Management
• Inventory Ordering
• Quality Control
• Compliance Monitoring
• Staff Scheduling
• Guest Relations
• Problem Solving
• Teamwork
• Cleaning Program Coordination
• Payroll Reporting

Job areas

• Hospitality
• Food & Beverage
• Management & Leadership
• Customer Service & Support

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